Can’t sign out of iCloud or view subscriptions iPhone

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mer1988 Author

Level 1

4 points

Can’t sign out of iCloud or view subscriptions iPhone

Hi,

I am using an iPhone 13 Pro with the latest update (17.1.1).

I cannot sign out of my iCloud on my phone. It is greyed out. I can’t update my personal info or cancel subscriptions, which is urgent as an app is renewing I don’t want to pay for…

Screen time is NOT the problem. Everything is off. I own the phone. There is no administrator or company settings…

Phone has been restarted. I don’t want to do a factory reset; I am travelling on the road in Mexico with limited power and NO WIFI.

please help!! 😔

iPhone 13 Pro

Posted on Dec 11, 2023 9:26 AM

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Answer 1

Limnos

Level 10

419,905 points

Dec 11, 2023 11:50 AM in response to mer1988

If an app or feature on your device is not working, not appearing, or is restricted (grayed out), it may have been disabled using Screen Time, or by an IT administrator if you are using a device owned by an employer or educational institution.

- Read this support article If your Apple ID or other options are greyed out in Settings —> If your Apple ID is greyed out in Settings - Apple Support

Tap Settings > Screen Time > Content & Privacy > scroll to Allow Changes and turn on.

- If the device is managed (Settings > General > VPN & Device Management), contact the IT department that is doing the managing.

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Answer 2

WheelieNick

Level 8

42,025 points

Dec 11, 2023 10:54 AM in response to mer1988

Make sure to allow all of the account changes under screen time. This tends to solve these kind of issues

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Can’t sign out of iCloud or view subscriptions iPhone

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