iPhone not connecting to network after using Airplane Mode

Hi - After landing in the UK from a trip to Spain, I turned off airplane mode and my iPhone kept searching for signal both in the physical sim and e-sim (I have a UK number in physical sim and ES number in e-sim, have used them for over a year in this and previous phones with no issues).

iOS version is 17.1.2

I have tried turning on/off plane mode several times, also switching on/off several times and did a full network settings reset. Nothing works.

I have also tried turning off each of the lines to see if that made any difference to the active line. When I turn off both lines and turn on the UK (EE) line, I get the pop up about network provider may charge sms to activate FaceTime and iMessage, I OK it, then signal comes strong (5 bars) for around 1 sec, drops to 1 bar for another sec and finally disappears.

Before I do a full reset of the phone I thought I would try the forum... thanks in advance

When I do the same on the ES line I get no signal at all.

[Re-Titled by Moderator]

Posted on Dec 11, 2023 10:13 AM

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Trying_to_keep_up Author

Level 1

6 points

Posted on Dec 27, 2023 1:20 PM

As it turned out both personal and private numbers were on a black list and blocked by operator. Why would that be is anyone’s else. After being contacted by the IT manager of my company the operator said that happens for example when phones are reported as lost or stolen which definitely didn’t happen and it would have been me or IT who could have reported…. Very strange but sorted in the end. Sharing in case it happens to any of you

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iPhone not connecting to network after using Airplane Mode

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