I bought an iPhone 15 Pro Max, but I want to install an app from the App Store, but Face ID does not work

I bought an iPhone 15 Pro Max, but I want to install an app from the App Store, but Face ID does not work

Windows, Windows 6

Posted on Dec 11, 2023 3:26 PM

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Question marked as Top-ranking reply

Posted on Dec 11, 2023 3:30 PM

Good evening!

New phones will require a new Face ID since biometrics are stored locally in the SEP of your iPhone, making it all a local process which is much safer.

To set this up again: Go to Settings> Face ID & Passcode > Set up Face ID, then follow the onscreen instructions. For the first app installed on the App Store once you set up Face ID, you have to physically type the password. After that, it should work with Face ID again!


Best of luck,

Bryce 🤠


1 reply
Question marked as Top-ranking reply

Dec 11, 2023 3:30 PM in response to hamze129

Good evening!

New phones will require a new Face ID since biometrics are stored locally in the SEP of your iPhone, making it all a local process which is much safer.

To set this up again: Go to Settings> Face ID & Passcode > Set up Face ID, then follow the onscreen instructions. For the first app installed on the App Store once you set up Face ID, you have to physically type the password. After that, it should work with Face ID again!


Best of luck,

Bryce 🤠


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I bought an iPhone 15 Pro Max, but I want to install an app from the App Store, but Face ID does not work

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