I became a victim of scammers

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Level 1

4 points

I became a victim of scammers

Hi there,

My name is Kamola. Today I became a victim of scammers. I was going to sell my phone to familiar and entered her Apple ID on my phone. After that she changed her password. Now I can't exit her iCloud. She extort money for the password. After this situation I have sent the letter to Apple, but still no answer.

I have all the necessary documents (purchase receipt) stating that this phone belongs to me.

I don't understand what's going to happen next. Could you please share your experience if you have already had a similar situation/heard from friends.

iPhone 14 Pro Max

Posted on Dec 12, 2023 9:19 AM

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Answer 1

Top-ranking reply

IdrisSeabright

Community+ 2026

Level 10

190,215 points

Dec 12, 2023 10:51 AM in response to kamola224

kamola224 wrote:

I have all the necessary documents (purchase receipt) stating that this phone belongs to me.

If you have documentation proving that you are the owner, follow the instructions in this article to see if Apple can help you remove the activation lock:

How to remove Activation Lock - Apple Support

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Answer 2

babowa

Level 9

78,580 points

Dec 12, 2023 10:45 AM in response to kamola224

Unfortunately, Apple will not assist you in this matter. You need to change your Apple ID; also change all your passwords and contact your bank to tell them that your payment information may be compromised. You can also contact your local police department and file a report.

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I became a victim of scammers

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