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User profile for user: Gme8911
Gme8911 Author
User level: Level 1
9 points

Not receiving WhatsApp notifications when Lock Screen

  • iPhone 13
  • IOS 17.2
  • Whatsapp Version 23.25.80


Settings:

  • Notification in WhatsApp app (On)
  • Notification for WhatsApp in Settings (On)
  • Notification on Lock Screen (Default)
  • Background App Refresh (On)
  • Do not disturb (Off)
  • Low power mode (Off)


What I did:

  • Phone reset (Done)
  • Reinstall App (Done)


Network:

  • WiFi connection well (Tested 100Mbps)
  • Data connection well (5G tester 500Mbps)


After done all those steps, I still not receiving WhatsApp notification while Lock Screen (WhatsApp only). So can anyone tell me what’s the problem and how to fix it?

iPhone 13

Posted on Dec 14, 2023 3:11 AM

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User profile for user: Gme8911
Gme8911 Author
User level: Level 1
9 points

Posted on Dec 14, 2023 1:50 PM

Nope, it’s enabled.


Seems like there’s something in the background cuts the receiving signal or WiFi for WhatsApp after several minutes. I’ve tested to send her, and she doesn’t receive. There’s only 1 tick show in my WhatsApp.

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User profile for user: Gme8911
Gme8911 Author
User level: Level 1
9 points

Dec 14, 2023 1:50 PM in response to Ingo2711

Nope, it’s enabled.


Seems like there’s something in the background cuts the receiving signal or WiFi for WhatsApp after several minutes. I’ve tested to send her, and she doesn’t receive. There’s only 1 tick show in my WhatsApp.

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User profile for user: userID10
userID10
User level: Level 1
21 points

Jul 9, 2024 11:53 AM in response to Gme8911

It is happening to me since IOS 17.4, now I have 17.5.1. I also have an iPhone 13. My work phone (iPhone 11) works fine.

It seams that is happening only on my home Wi-Fi (not sure about that).


Did you find any fix?

It has been really annoying for the last months.

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User profile for user: Gme8911
Gme8911 Author
User level: Level 1
9 points

Dec 14, 2023 8:13 AM in response to Ingo2711

Notification: Show Preview (When Unlocked)


Scrolling down to Whatsapp:


In WhatsApp Notification Settings:


As you can see, everything has turn on but still can't receive notification while lock screen.


I've check every setting with my other iPhone, they are same but don't know why it just can't receive the message when it is lock.

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User profile for user: Ingo2711
Ingo2711
User level: Level 9
74,835 points

Dec 14, 2023 7:20 AM in response to Gme8911

Just to make sure, if you check Notifications, "Show Preview" is enabled, scrolling down to WhatsApp, do you see the same settings?

Right beneath that, tap on "WhatsApp Notification Settings", which will take you directly inside the App itself.

The settings for notifications should all be enabled in this section.

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User profile for user: Gme8911
Gme8911 Author
User level: Level 1
9 points

Dec 14, 2023 12:52 PM in response to Ingo2711

Actually mine (iPhone 13 Pro Max), Sis’s (iPhone 12), Dad’s (iPhone 11) have the same settings, and this iPhone 13 is my mum’s. Only her 13 has this issue. I don’t think it matters with phone number, and she doesn’t have Apple Watch.

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Not receiving WhatsApp notifications when Lock Screen

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