When using command-shift-3 for screenshot, a duplicate file is being processed and put in the same folder assigned as the screenshot. The duplicate file is a black jpeg. Please help. Ventura 13.2.1 Macbook Pro M2 2023. Just started out of the blue.
MacBook Pro 16″, macOS 13.2
Started in safe mode. Problem still exists. I have a HDMI cable plugged in. It feeds a monitor, that is not on unless I'm using Avid ProTools. If I unplug the hdmi cable, the command-shift-3 works fine with no additional image.
This all only started yesterday. I have been using the computer flawlessly for 9 months.
Ty for your help.
Started in safe mode. Problem still exists. I have a HDMI cable plugged in. It feeds a monitor, that is not on unless I'm using Avid ProTools. If I unplug the hdmi cable, the command-shift-3 works fine with no additional image.
This all only started yesterday. I have been using the computer flawlessly for 9 months.
Ty for your help.
Does it also happen in Safe Mode?
Start with this of M1 or M2 Mac...
On your Mac, choose Apple menu > Shut Down.
Wait for your Mac to shut down completely. A Mac is completely shut down when the screen is black and any lights (including in the Touch Bar) are off.
Press and hold the power button on your Mac until “Loading startup options” appears.
Select a volume.
Press and hold the Shift key, then click Continue in Safe Mode.
The computer restarts automatically. When the login window appears, you should see “Safe Boot” in the menu bar.
Restart normally.
Start with this if IntelMac...
Safe Boot, (holding Shift key down at startup), does the problem occur in Safe Mode? Could take 10 minutes or more.
Safe mode attempts to repair Disks & clears lots of caches & loads safe Drivers, & prevents loading of 3rd party extensions, so if Safe Mode works try again in regular boot.
I'd test in Safe mode, but at the moment I suspect you need to reinstall the OS after Safe Boot or Disk 1st Aid.
Ty. I will try that. Note: Screenshot acts normally when using: command-shift-4. command-shift-5, or double clicking the apple screenshot app icon that I have parked in the dock. Only one image is generated.
I agree. It was a costly one as well. The new HDMI apple approved cables are costly. I had not purchased the hub at that point. I have 3 dedicated USB C outputs in use, and would need a fourth to run the monitor. In the works. Thank you for your help.
I agree. It was a costly one as well. The new HDMI apple approved cables are costly. I had not purchased the hub at that point. I have 3 dedicated USB C outputs in use, and would need a fourth to run the monitor. In the works. Thank you for your help.
Wow, even stranger, sorry, noway for me to test that... I wonder if it' due to using HDMI?
I consider HDMi the worst way to connect a monitor that has ever been invented! :(
command-shift-3 for screenshot, a duplicate file is being processed.
