Macbook Pro built-in camera not working

Hi,

I have used my Macbook's camera with no issue for the first few years then after an update, it stopped working.

When I try to use it (whatever the app: Facetime, Messenger, PhotoBooth etc), the green light turns on then off after a few seconds and the image is black.

The camera is seen by the system.

I have tried everything advised on different websites inclusing Apple's, such as checking screen time and apps permission, restarting and resetting the SMC etc, with no result at all. My husband, an IT experienced geek, have had no luck neither with re-installation...

This issue seems to be quite common and still, I can't find any published solution.

I am so sick to use an external camera after paying so much for a "quality" laptop!


Would one of you know what to do please?


Intel, Sonoma

Camera  UVC Camera VendorID_1452 ProductID_34068

MacBook Pro 16″, macOS 14.2

Posted on Dec 14, 2023 10:01 PM

Reply
1 reply

Dec 17, 2023 4:35 PM in response to Cécile21

Cécile21 wrote:

Hi,
I have used my Macbook's camera with no issue for the first few years then after an update, it stopped working.
When I try to use it (whatever the app: Facetime, Messenger, PhotoBooth etc), the green light turns on then off after a few seconds and the image is black.
The camera is seen by the system.
I have tried everything advised on different websites inclusing Apple's, such as checking screen time and apps permission, restarting and resetting the SMC etc, with no result at all. My husband, an IT experienced geek, have had no luck neither with re-installation...
This issue seems to be quite common and still, I can't find any published solution.
I am so sick to use an external camera after paying so much for a "quality" laptop!

Would one of you know what to do please?

Intel, Sonoma
Camera  UVC Camera VendorID_1452 ProductID_34068


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or on line https://getsupport.apple.com/


or call AppleCare Support at 1-800-APLCARE (800-275-2273)


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Contact Apple for support and service - Apple Support



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Macbook Pro built-in camera not working

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