User profile for user: Greyy90
Greyy90 Author
User level: Level 1
4 points

If I leave the phone call screen (keypad, mute, speaker on/off, etc) it is impossible to return to said screen

When I am in an active call, if I need to go to the home screen to reference a document or something, when I try to return to the Call Screen by pressing the Green Phone button in the top-left corner of the screen, my screen will instead go black, and then back on as if nothing happened, and this happens every time I click on the green button, so I'm unable to return to the Call screen. With this issue, I'm not able to input anything on the keypad bc I can't access it, can't turn speaker or mute on/off, and I cannot terminate the call myself. I saw some previous questions here on this site that were very similar in circumstance, but I didn't see any solutions, and so I ask anyone who may be able to help, please advise. I have the iPhone 12 and am current with the iOS updates afaik, if that's relevant. Please let me know if I can clarify anything further and have a great day ≈!

iPhone 12, iOS 17

Posted on Dec 15, 2023 9:31 PM

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User profile for user: SravanKrA
SravanKrA
Community+ 2025
User level: Level 10
430,706 points

Posted on Dec 15, 2023 9:42 PM

You may try some of these steps, please check after each step...


  1. Sometimes, a simple restart can resolve temporary software glitches. Turn off your iPhone, wait for a few seconds, and then turn it back on.
    1. Restart the device. That's it.
    2. Still not solved --> Force restart iPhone - Apple Support
  2. If the issue persists, you can try resetting all settings on your iPhone. This will not erase your data but will reset all personalized settings to their default values. Go to Settings > General > Transfer & Reset > Reset > Reset All Settings and confirm the action. Note that you will need to reconfigure your settings afterward. All settings—including network settings, the keyboard dictionary, the Home screen layout, location settings, privacy settings, and Apple Pay cards—are removed or reset to their defaults. No data or media are deleted.
    1. Reset All Settings: Return iPhone settings to their defaults - Apple Support:- Return iPhone settings to their defaults
    2. You can return settings to their defaults without erasing your content.
    3. If you want to save your settings, back up your iPhone before returning them to their defaults. For example, if you’re trying to solve a problem but returning settings to their defaults doesn’t help, you might want to restore your previous settings from a backup.
  3. Make sure you have the latest updates installed.
    1. Update Over-the-Air (OTA) —> Update your iPhone or iPad - Apple Support (IN)
    2. Update using iTunes/Finder —> Update your iPhone, iPad, or iPod touch - Apple Support (IN)


If none of the above steps resolve the issue, it is recommended to reach out to Apple Support or visit an authorized service center for further assistance. They can provide specific guidance based on your device model and iOS version.



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Question marked as Top-ranking reply
User profile for user: SravanKrA
SravanKrA
Community+ 2025
User level: Level 10
430,706 points

Dec 15, 2023 9:42 PM in response to Greyy90

You may try some of these steps, please check after each step...


  1. Sometimes, a simple restart can resolve temporary software glitches. Turn off your iPhone, wait for a few seconds, and then turn it back on.
    1. Restart the device. That's it.
    2. Still not solved --> Force restart iPhone - Apple Support
  2. If the issue persists, you can try resetting all settings on your iPhone. This will not erase your data but will reset all personalized settings to their default values. Go to Settings > General > Transfer & Reset > Reset > Reset All Settings and confirm the action. Note that you will need to reconfigure your settings afterward. All settings—including network settings, the keyboard dictionary, the Home screen layout, location settings, privacy settings, and Apple Pay cards—are removed or reset to their defaults. No data or media are deleted.
    1. Reset All Settings: Return iPhone settings to their defaults - Apple Support:- Return iPhone settings to their defaults
    2. You can return settings to their defaults without erasing your content.
    3. If you want to save your settings, back up your iPhone before returning them to their defaults. For example, if you’re trying to solve a problem but returning settings to their defaults doesn’t help, you might want to restore your previous settings from a backup.
  3. Make sure you have the latest updates installed.
    1. Update Over-the-Air (OTA) —> Update your iPhone or iPad - Apple Support (IN)
    2. Update using iTunes/Finder —> Update your iPhone, iPad, or iPod touch - Apple Support (IN)


If none of the above steps resolve the issue, it is recommended to reach out to Apple Support or visit an authorized service center for further assistance. They can provide specific guidance based on your device model and iOS version.



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If I leave the phone call screen (keypad, mute, speaker on/off, etc) it is impossible to return to said screen

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