Apple charging me without my authorization

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Level 1

4 points

Apple charging me without my authorization

Hi there. Its not first and last time when APPLE is charging me with 11.99 or 15 usd randomly without my authorization. I checked absolutely everything and I do not have any subscriptions made since last year and its inactive. Yesterday you guys charged me 35.97 usd for absolutely nothing and emptied my bank account for no reason at all! What do you charge me for? receipt says APPLE.COM/BILL>ITUNES.COM, what is that 35 for?! Refund it asap and do not repeat it

iPhone 14 Pro, iOS 17

Posted on Dec 16, 2023 1:56 AM

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Answer 1

Top-ranking reply

babowa

Level 9

78,696 points

Dec 16, 2023 7:55 AM in response to jemka146

By the way, we are not Apple here, just other users and have no access to any purchases or accounts. We cannot refund anything.

If there are no purchases listed in your account and the money was taken out of your bank account, then your account has been compromised. You need to contact your bank and report the fraudulent charge, get a new card, and also change your passwords.

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Answer 2

Allan Jones

Level 10

83,166 points

Dec 16, 2023 8:02 AM in response to jemka146

Start here:

View your purchase history for the App Store, iTunes Store, and other Apple media services - Apple Support

being sure to change view option to ALL users if you use family sharing:

I agree with babowa— if you history show nothing, someone has gained access to your credit card or account number and Apple cannot fix that. It happend to us. Our card issuer was able to indentify the charges and bogus and issued my wife a new account number. No more issues since.

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Apple charging me without my authorization

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