I forgot my iCloud ID and password on my iPhone 13 Pro Max

I forgot my iCloud ID and password on my iPhone 13 pro max .kindly help me out with unlocking my device. Your assistance in this regard will be of great help.



[Re-Titled by Moderator]


iPhone 13 Pro Max

Posted on Dec 16, 2023 7:39 AM

Reply
Question marked as Top-ranking reply

Posted on Dec 16, 2023 7:51 AM

If you are talking about "activation lock" (an anti-theft measure), AND if you cannot remember or don't know the old Apple ID & Password (even using these instructions:--> If you forgot your Apple ID email address or phone number - Apple Support or these:--> If you forgot your Apple ID password - Apple Support ) neither we, just users like you, nor Apple can help you, sorry, unless you are the original owner and you still have the proof of purchase (receipt/invoice reporting your device’s IMEI or Serial Number). Should be this case, start your request using this link: https://al-support.apple.com/#/additional-support


Shouldn’t be this case, activation lock can be removed only by the previous owner, with the credentials that were used to activate that iPhone/iPad. Without those credentials, that device is useless to you.

You can also take a look at this support article:--> How to removeActivation Lock- Apple Support

Regards

Giulio

2 replies
Question marked as Top-ranking reply

Dec 16, 2023 7:51 AM in response to ibtesam146

If you are talking about "activation lock" (an anti-theft measure), AND if you cannot remember or don't know the old Apple ID & Password (even using these instructions:--> If you forgot your Apple ID email address or phone number - Apple Support or these:--> If you forgot your Apple ID password - Apple Support ) neither we, just users like you, nor Apple can help you, sorry, unless you are the original owner and you still have the proof of purchase (receipt/invoice reporting your device’s IMEI or Serial Number). Should be this case, start your request using this link: https://al-support.apple.com/#/additional-support


Shouldn’t be this case, activation lock can be removed only by the previous owner, with the credentials that were used to activate that iPhone/iPad. Without those credentials, that device is useless to you.

You can also take a look at this support article:--> How to removeActivation Lock- Apple Support

Regards

Giulio

Dec 16, 2023 7:49 AM in response to ibtesam146

The related article link at the top of this page is the right article which tells you what you need to do. What happened when you did as it suggests?


Typically your Apple ID is your email address and the same email you used to sign into this forum. Then to fix the forgotten Apple ID Password, you click the blue link in the article which is this --> https://iforgot.apple.com/password/verify/appleid

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

I forgot my iCloud ID and password on my iPhone 13 Pro Max

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.