New iOS update won't work on my iPhone, why?

I update it every time and it says it can’t update


[Re-titled by Moderator]

iPhone SE, iOS 15

Posted on Dec 17, 2023 9:09 AM

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Question marked as Top-ranking reply

Posted on Dec 17, 2023 9:14 AM

If you have an original SE you cannot update higher than 15.8. For SE 2nd and 3rd edition you can update to 17.2.


Go to Settings/General/About and note the iPhone Model Name, then check its version compatibility from this list:


  • iPhone XR, XS, SE 2nd or 3rd edition, iPhone 11 and newer: You can update to iOS 17.2
  • iPhone 8, and iPhone X you can update to 16.7.2
  • Any iPhone series 6S and 7, and original SE: You can update to 15.8
  • iPhone 5S or 6: You cannot update to iOS 13 or higher; you can update only to iOS 12.5.7
  • iPhone 5: You can update only to 10.3.4
  • iPhone 5C: You can update only to 10.3.3
  • iPhone 4S: You can update only to 9.3.6
  • iPhone 4: You can update only to 7.1.2


If your phone is eligible to be updated go to Settings/General/Software Update and follow the instructions.


To update over the air from the phone all of these requirements must be met:

  • You need at least 10 GB of free storage for iOS 16 and later or 6 GB for iOS 15 or lower; more is better
  • You must be connected to a Wi-Fi network (and not a personal hotspot) unless it is an iPhone that supports cellular 5G (12, 13, 14, 15 or SE 3rd edition) and has a 5G network connection
  • The phone must be charged to at least 50%, and preferably plugged in so it stays above 50% during the update
  • The phone must not be in Low Power Mode
  • The phone must not be connected through VPN, and it may be necessary to delete any VPN apps and VPN profiles
  • The phone cannot be in Airplane mode and must have a cellular data connection
  • You cannot still have a beta of a previous version installed on the phone
  • You cannot have a previous version that was downloaded, but not installed - go to Settings/General/iPhone Storage to look; if you find an iOS installer, delete it


If you can't meet all of them you can still update using your computer.


1 reply
Question marked as Top-ranking reply

Dec 17, 2023 9:14 AM in response to Colton326

If you have an original SE you cannot update higher than 15.8. For SE 2nd and 3rd edition you can update to 17.2.


Go to Settings/General/About and note the iPhone Model Name, then check its version compatibility from this list:


  • iPhone XR, XS, SE 2nd or 3rd edition, iPhone 11 and newer: You can update to iOS 17.2
  • iPhone 8, and iPhone X you can update to 16.7.2
  • Any iPhone series 6S and 7, and original SE: You can update to 15.8
  • iPhone 5S or 6: You cannot update to iOS 13 or higher; you can update only to iOS 12.5.7
  • iPhone 5: You can update only to 10.3.4
  • iPhone 5C: You can update only to 10.3.3
  • iPhone 4S: You can update only to 9.3.6
  • iPhone 4: You can update only to 7.1.2


If your phone is eligible to be updated go to Settings/General/Software Update and follow the instructions.


To update over the air from the phone all of these requirements must be met:

  • You need at least 10 GB of free storage for iOS 16 and later or 6 GB for iOS 15 or lower; more is better
  • You must be connected to a Wi-Fi network (and not a personal hotspot) unless it is an iPhone that supports cellular 5G (12, 13, 14, 15 or SE 3rd edition) and has a 5G network connection
  • The phone must be charged to at least 50%, and preferably plugged in so it stays above 50% during the update
  • The phone must not be in Low Power Mode
  • The phone must not be connected through VPN, and it may be necessary to delete any VPN apps and VPN profiles
  • The phone cannot be in Airplane mode and must have a cellular data connection
  • You cannot still have a beta of a previous version installed on the phone
  • You cannot have a previous version that was downloaded, but not installed - go to Settings/General/iPhone Storage to look; if you find an iOS installer, delete it


If you can't meet all of them you can still update using your computer.


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New iOS update won't work on my iPhone, why?

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