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Hamed1Hilal Author

Level 1

4 points

Face ID is not working on my iPhone

Face ID is not working in my phone

[Re-titled by Moderator]

iPhone 6s, iOS 11

Posted on Dec 17, 2023 12:37 PM

Top-ranking reply

Limnos

Community+ 2026

Level 10

462,771 points

Posted on Dec 17, 2023 2:43 PM

Hello,

Apple has several documents helping you with Face ID.

This Support article is specific to seeing a 'disabled' Face ID alert, and explains what to do when you see that notice or an issue with the TrueDepth camera. --> If an alert says Face ID has been disabled on your iPhone or iPad Pro - Apple Support

Unless a software update solves the problem you may need to have Apple take a look at your device. Use this link to set up an appointment —> Genius Bar Reservation and Apple Support Options - Apple and this one to get a repair estimate —> iPhone Repair & Service - Apple Support

If you don't see a 'disabled' message but do have general issues with Face ID not working properly, explore the list in this article of things to try: If Face ID isn't working on your iPhone or iPad Pro - Apple Support

If the first 8 don't solve the issue then use #9, contact Apple.

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Face ID is not working on my iPhone

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