I forgot my Apple ID and password and now I can't use my iPhone

An agent cannot help you bypass your Apple ID and Password, nor will they be able to help you remember your Apple ID and Password.

Your Apple ID is the same as your email address, so that should not be that difficult.

If you forgot your Apple ID - Apple Support

To help you remember the password, please follow the instructions in this Apple support document:

If you forgot your Apple ID password - Apple Support

Contact Apple for support and service - Apple Support

The Apple Support person that you will speak to is not going to be able to help you remember your Apple ID or Password or allow you to bypass these requirements.. We have given you information in this regard above.