Video/reels restarting, or freezing

I'm using a brand new 15 Pro Max with as much memory as it can come with and Instagram videos are freezing. I deleted and reinstalled Instagram. Same issue. Instagram makes it impossible to contact them. The video plays fine on my MacBook Pro. Ideas?

Same here. Iphone 15 pro max.

So frustrating. Apple please help with this. Looking at instagram on my laptop works just fine on the same networks.

This is happening to me all the time. Same as original poster, I’m on my iPad Pro on home WiFi. This only happens with Reels on IG. Oddly, I don’t have this issue with TikTok. This is so incredibly frustrating.

Same. New 15 pro max 1 TB. Beyond frustrating and making me rethink my long loyalty to these devices.

Here are some common solutions you can attempt:

1. Follow the Apple article to resolve the issue --> If your iPhone, iPad, or iPod touch won't turn on or is frozen ...
2. If not resolved; please follow the steps in the following link for support with this issue: If your iOS device restarts or displays the Apple logo or a spinning gear unexpectedly
3. Sometimes, a simple restart can resolve temporary software glitches. Turn off your iPhone, wait for a few seconds, and then turn it back on.
   1. Restart the device. That's it.
   2. Still not solved --> Force restart iPhone - Apple Support
4. Make sure you have the latest updates installed. Update using iTunes/Finder —> Update your iPhone, iPad, or iPod touch - Apple Support (IN)
5. You still see a black screen after charging, force restarting, following the steps in this article.
   1. You see a black screen, but you can hear alerts, sounds, and vibrations.
   2. The screen remains black, but the device chirps when you unmute it and connect it to power.
   3. Your screen is on, but it doesn't respond when you tap, slide, or try other gestures. 
   4. You can't force your device to restart because a button is broken or stuck.
   5. Your device is stuck on the Apple logo, displays a solid color, or isn't recognized in iTunes.
   6. Contact Apple Support to set up service if you have any of the above issues:
6. Please follow the steps in the following Apple Video for support with this issue:

If none of the above steps resolve the issue, it is recommended to reach out to Apple Support or visit an authorized service center for further assistance. They can provide specific guidance based on your device model and iOS version.

I just got the update to my IPhone 15 pro last night and now all video I try to watch freezes incessantly. I have great WiFi here at home and cell service as well so I’m confident that this is not a network issue. I can watch the same things on my laptop with no issues. What’s up with that? How can I resolve this?

I’m experiencing the same thing. It’s also causing my comments on apps to double comment which keeps getting me timeout in instagram for spam. I’ve uninstalled the apps and reinstalled and restarted my phone. This is so frustrating

I have been using my MacBook Air 2023 for about 2 months plus. But suddenly until recently my Instagram reels page has been freezing up my laptop. This has been happening for about several weeks now. All troubleshooting methods have been used. Nothing works I’ve reported this to instagram also but they said it’s from my MacBook. This is so weird. I regret buying this laptop.

I have the iPhone 15 Pro Max 1TB and I’m experiencing the same issue. It looks like most of the people being affected here all have the same phone/device. In my case I’ve tried every troubleshooting method available online. I’ve resorted to only using instagram on my other phone (Samsung Galaxy S22 Ultra) because using it on my iPhone is simply a hassle. I also experience this same issue with Facebook.