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Bought my daughter a new iphone 15. Had apple id and password set up. Gave her the device. Not sure what she did but now if i try to purchase apps or do anything that requires apple id sign in i am getting a notification when i input the password saying apple id invalid.
If you see the message below, or similar "inactive" messages:
- "Inactive" Apple ID/Account
- "Verification Failed. This Apple ID is not active."
You need to have Apple reactivate the account. Please contact official Apple Support for help with an "inactive" Apple ID. The people responding on this forum are Apple product users like yourself and cannot do anything with your account.
Note that having an "inactive" account is not the same as having a disabled account. If your account says it is "disabled", see this article --> If your Apple ID is locked or disabled - Apple Support
If it really is saying "invalid" then make sure you are entering the correct user name (email address). Invalid means it can't find it. If you are positive you are entering the correct information then contact Apple.
You can reach Apple Support using this link --> https://support.apple.com/contact
or by telephone at one of the numbers in this support article --> https://support.apple.com/HT201232
If you see the message below, or similar "inactive" messages:
- "Inactive" Apple ID/Account
- "Verification Failed. This Apple ID is not active."
You need to have Apple reactivate the account. Please contact official Apple Support for help with an "inactive" Apple ID. The people responding on this forum are Apple product users like yourself and cannot do anything with your account.
Note that having an "inactive" account is not the same as having a disabled account. If your account says it is "disabled", see this article --> If your Apple ID is locked or disabled - Apple Support
If it really is saying "invalid" then make sure you are entering the correct user name (email address). Invalid means it can't find it. If you are positive you are entering the correct information then contact Apple.
You can reach Apple Support using this link --> https://support.apple.com/contact
or by telephone at one of the numbers in this support article --> https://support.apple.com/HT201232
Why is my apple id all of a sudden invalid
