4 Replies Latest reply: Nov 2, 2010 8:04 PM by mxn3031
Ella Slesnick Level 1 Level 1 (0 points)
Cannot scan wirelessly with Epson NX515 and 10.6.4. Will print, but not scan. Will only scan with ethernet connection and using Image Capture app.

Error message indicates No Connection. But there is a connection because I can print wirelessly.

Thank you.

iMac, Mac OS X (10.6.4)
  • Neville Mayfield Level 4 Level 4 (1,305 points)
    Welcome to Apple Discussions Ella.

    Epson Support indicate that you must install Apple's Rosetta software - available from the installation disk for SL. In addition they indicate a communication problem which they are working on but I don't know how old this message is, ie how well they keep their website updated, nor do I know whether this affects wireless communication for scanning.

    Epson also indicate that some of their supplied software comes from other companies and you might need to download updates from those companies directly. This might apply to the scanning software or a component of it. They do give web links for this.

    I don't know how compatible this model is with wireless scanning but there is a note about making sure that the wireless settings allow the a/b settings as it's not able to operate through the n setting. I imagine that the settings are usually set for compatibility.

    You should use Software Update to ensure you have the latest Epson software.

    Note that scanning seems to put greater demands on the network than printing.

    Neville
  • Ella Slesnick Level 1 Level 1 (0 points)
    Neville,

    Thank you so much.

    I will check out Rosetta. I also plan on calling Epson shortly.

    Les Slesnick
    Orlando, FL USA
  • Epson Mac Tech Level 2 Level 2 (200 points)
    My name is Syd and I work for Epson America, Inc.

    The scanner and printer will use the same driver icon in the print and fax window, however the drivers are different, this may be why you are able to print but not scan. We recommend removing the driver in the Print and Fax window, disconnect the ethernet cable and re-add wirelessly.

    Hope this help,

    Syd
  • mxn3031 Level 1 Level 1 (0 points)
    I'm using NX420 Epson Scanner
    Epson scan and Epson Print are two separate applications
    I downloaded Epson Scan app from Epson Website and then in Epson Scan Settings I've searched for My Epson by ip address and was able to connect