How do I thank the support folks

Question

Level 1

18 points

How do I thank the support folks

Today I got into a chat with Apple Support. I went to level 5 before it was resolved. In the end it was such a dumb error I can understand how the first 4 missed it.

To Destiny B of NC (5th level support), my hat is off to you. You helped this old global troubleshooter solve one of the few problems I needed support on.

To Mandy, Ana, an unknown guy, and an unknown girl, you were all professionals, and we tried a lot of things, but it was Destiny B of NC who got it.

If anyone knows how to bring this to the attention of the support management, I would appreciate it.

Ron

[Edited by Moderator]

Apple TV 4K (3rd generation)

Posted on Dec 21, 2023 3:22 PM

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Answer 1

Vancouver22

Level 8

37,736 points

Dec 21, 2023 3:52 PM in response to bcrvman

We don’t know the Apple Advisors personally. We appreciate you sharing your positive experience with Apple Support. It was likely marked as resolved by the person who helped you. They are indeed very helpful. I call when I need help @ 1-800-MY-APPLE It’s easy just to ask Siri to call and they answer right away and get in touch with the appropriate Advisor. This number is for N.America.

You can also send a letter of thanks if you feel so inclined to:

One Apple Park Way

Cupertino, CA 95014

Glad to hear you’ve resolved the issue.

Thank You

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