CNBC Live TV setup not functioning on iPhone

When selecting my TV provider to watch CNBC Live, the app returns a white screen with nothing on it after the provider is selected from the list. Unable to do anything other than go back to the prior screen…effectively cancelling the setup process.


Has anyone else encountered this issue and found a solution? I have contacted CNBC support but it is an exercise in futility.


Thanks

Posted on Dec 21, 2023 5:55 PM

Reply
2 replies

Dec 22, 2023 2:29 AM in response to WizardofCA

You may try some of these steps, please check after each step...


  1. Sometimes, a simple restart can resolve temporary software glitches. Turn off your iPhone, wait for a few seconds, and then turn it back on.
    1. Restart the device. That's it.
    2. Still not solved --> Force restart iPhone - Apple Support
  2. If the issue persists, you can try resetting all settings on your iPhone. This will not erase your data but will reset all personalized settings to their default values. Go to Settings > General > Transfer & Reset > Reset > Reset All Settings and confirm the action. Note that you will need to reconfigure your settings afterward. All settings—including network settings, the keyboard dictionary, the Home screen layout, location settings, privacy settings, and Apple Pay cards—are removed or reset to their defaults. No data or media are deleted.
    1. Reset All Settings: Return iPhone settings to their defaults - Apple Support:- Return iPhone settings to their defaults
    2. You can return settings to their defaults without erasing your content.
    3. If you want to save your settings, back up your iPhone before returning them to their defaults. For example, if you’re trying to solve a problem but returning settings to their defaults doesn’t help, you might want to restore your previous settings from a backup.
  3. Make sure you have the latest updates installed.
    1. Update Over-the-Air (OTA) —> Update your iPhone or iPad - Apple Support (IN)
    2. Update using iTunes/Finder —> Update your iPhone, iPad, or iPod touch - Apple Support (IN)


If none of the above steps resolve the issue, it is recommended to reach out to Apple Support or visit an authorized service center for further assistance. They can provide specific guidance based on your device model and iOS version.



Apr 23, 2024 9:13 PM in response to SravanKrA

Were you ever able to solve this? The CNBC app support team were completely useless. Absolutely useless.


i still have this problem after 4 years! I still can’t wait live TV on the CNBC app. I can only watch on my Apple TV.


all I get is the blank white screen after selecting DirecTV stream. In fact, all of the providers go to a white screen.


I have tried deleting and reinstalling the app, I have tried clearing the caches in the apps advanced settings, rebooting iPhone.


it would appear to be an issue with cnbc app, but that would mean nobody can access their live TV via the app, which I doubt that’s the case.


i can’t believe I’m still unable to get past this blank white page issue…after FOUR YEARS!

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CNBC Live TV setup not functioning on iPhone

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