I can't update my iPhone

So like,i got my new phone and i wanna update iOS 17.2.1 but when i do it on settjngs it goes with "failed beacuse ur no longer connected with wifi" why ? Please help i want the new update.


[Re-Titled by Moderator]

iPhone X, iOS 16

Posted on Dec 22, 2023 3:34 PM

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1 reply

Dec 22, 2023 3:47 PM in response to luljete

Can you post a screenshot of the whole screen, it could reveal why you aren't able to update.


Make sure you:

Are using a WiFi connection (not a hotspot).

• You have an active cell signal (You need both WiFi and cellular service to perform the upgrade).

• Are not using a VPN connection.

• Have your battery charged at least 50%. Better yet, keep it plugged in during the update.

• Do not have power save mode turned on.

• Do not have a beta version installed.

• You have at least 10 gigs of storage available.


Click on this link on what to do if you can't update your phone -

If your iPhone or iPad won't update – Apple Support (UK)


Make an appointment at the Genius Bar to have it diagnosed.

Genius Bar Reservation and Apple Support Options - Apple


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I can't update my iPhone

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