Screen freezes on my iPhone 15 Pro Max

On my iPhone 15 pro max running 17.2.1 the screen sometimes for a few seconds waiting or bring up the app switcher usually fixes it although in sometimes occurs again in about a minute


any have any Ideas or having this problem



[Re-Titled by Moderator]

Posted on Dec 22, 2023 9:12 PM

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Question marked as Top-ranking reply

Posted on Dec 22, 2023 9:43 PM

Try and Force Restart your iPhone EXACTLY as shown below and see whether that resolves the issue:

  • Press and quickly release Volume UP button
  • Press and quickly release Volume DOWN button
  • Press and Hold the SIDE button until an Apple logo appears and then release the Side button (Can take up to 20 seconds. (DO NOT release Side Button when invited to Slide Power OFF). 


Axel F.

21 replies
Question marked as Top-ranking reply

Dec 22, 2023 9:43 PM in response to needleman_mark

Try and Force Restart your iPhone EXACTLY as shown below and see whether that resolves the issue:

  • Press and quickly release Volume UP button
  • Press and quickly release Volume DOWN button
  • Press and Hold the SIDE button until an Apple logo appears and then release the Side button (Can take up to 20 seconds. (DO NOT release Side Button when invited to Slide Power OFF). 


Axel F.

May 5, 2024 4:57 PM in response to needleman_mark

My phone has randomly frozen too. Normally it unfreezes after a few seconds. However, today, it froze on this screen. We had cell reception, as I was able to voice call my mom, but took me over 10 minutes to get the reset to work. On top of that, I don’t have switch control activated on this phone. This is the third time my phone has done this to me, and I can’t figure out what I am doing before hand to make it happen again. Hard reset finally worked, but it took several tries.

Jan 15, 2024 8:25 PM in response to needleman_mark

I faced the same issue yesterday and i had to reach my nearest Apple care. Technician told me that he need to completely wipe off my phone and install my iphone again. but in this whole process my data that was not backed up will be lost. And he also told me that is no any other way to unlock my iphone. and i had to say yes. but unfortunately i lost all my data as my phone was not backed up for last one year. is there any way to retrieve any photo or data?

please help me

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Screen freezes on my iPhone 15 Pro Max

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