Apple tv app freezing on new tcl tv

How do i fix apple tv App freezing on new tcl tv

SmartTVPro,

Posted on Dec 22, 2023 11:59 PM

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Question marked as Top-ranking reply

Posted on Dec 23, 2023 4:02 AM

Is that on the Google TV platform, or a different OS for apps?


  • Verify that the TV system software/firmware is up-to-date. Install a newer version, if available.
  • Try deleting the Apple TV app, then reinstall, and sign in again.
  • Try a cold restart of the TV (through the menu or disconnect from power; not just standby-wake).


If the issue persists after that, then contact the Apple Support staff for further assistance.

4 replies
Question marked as Top-ranking reply

Dec 23, 2023 4:02 AM in response to Tullamored

Is that on the Google TV platform, or a different OS for apps?


  • Verify that the TV system software/firmware is up-to-date. Install a newer version, if available.
  • Try deleting the Apple TV app, then reinstall, and sign in again.
  • Try a cold restart of the TV (through the menu or disconnect from power; not just standby-wake).


If the issue persists after that, then contact the Apple Support staff for further assistance.

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Apple tv app freezing on new tcl tv

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