got some refurbished airpods and it has someone’s name on it and wont let me change it

bought refurbished airpods it has someone’s name on it and wont let me change it how can i get it done?

Posted on Dec 25, 2023 5:10 AM

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Posted on Dec 25, 2023 6:19 AM

Did you reset the AirPods back to factory default settings?


Return AirPods to factory settings


AirPods (all generations) or AirPods Pro (all generations): Put the AirPods in their case, close the lid, then wait 30 seconds. 


Open the lid, then press and hold the setup button on the back of the case for about 15 seconds, until the status light flashes amber, then white.


If you did do this and problem is still there, you should return the AirPods for a refund.

3 replies
Question marked as Top-ranking reply

Dec 25, 2023 6:19 AM in response to brinley32

Did you reset the AirPods back to factory default settings?


Return AirPods to factory settings


AirPods (all generations) or AirPods Pro (all generations): Put the AirPods in their case, close the lid, then wait 30 seconds. 


Open the lid, then press and hold the setup button on the back of the case for about 15 seconds, until the status light flashes amber, then white.


If you did do this and problem is still there, you should return the AirPods for a refund.

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got some refurbished airpods and it has someone’s name on it and wont let me change it

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