Face ID not working for app store

Iphone 15 running ios 17.2.1. Face ID is not working in the app store and I have to manually enter my password. I also do not get the "double click" option, but rather, there is an "install button" that I must select. I've toggled app store on and off in the face id section in settings. I've restarted the phone. I've reset the accessibility features for the double click. Still won't work in app store. Face ID appears to be working everywhere else.


iPhone 15, iOS 17

Posted on Dec 26, 2023 9:12 AM

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177 replies

Dec 31, 2023 6:28 AM in response to akshit115

I’ve found a solution that’s worked for me.


  1. Go into Face ID & Passcode
  2. disable everything in ‘Use Face ID for’
  3. Reset Face ID
  4. re-enable all Face ID settings
  5. Sign out of Apple ID and sign back in again.
  6. in Apple ID, Media & Purchases select Always Require Password and require password for free downloads.


Jan 1, 2024 7:05 AM in response to lucifer0903

I just switched from Android to a 15 Pro Max and was having the same issue of the App Store asking for a typed password every time I downloaded something.


This worked for me:

  1. Toggle off all of the Face ID options
  2. Restart phone
  3. Toggle them back on


Prior to doing this I followed @james784:

  1. Go into Face ID & Passcode
  2. disable everything in ‘Use Face ID for’
  3. Reset Face ID
  4. re-enable all Face ID settings
  5. Sign out of Apple ID and sign back in again.
  6. in Apple ID, Media & Purchases select Always Require Password and require password for free downloads.


I'd start with the first set of steps, and if that doesn’t work then do the second set followed by the first.

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Face ID not working for app store

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