Face ID not working for app store

Solution found!

I have the same issue and i was seeing the same behavior that others mentioned where the use faceID toggle appears to turn on, turn off, turn on again. I tried most of the suggestions that were made here but nothing worked until….

I took a gamble and turned OFF the faceID setting. Now my Face ID is working for the App Store again.

Apple- you need to fix this issue.

update- worked for a hot minute and then quit again.

It’s fixed!! They fixed it with the latest iOS update. Guess they were losing sales 😋🤣

but thanks anyway Apple!

Considering you made this post less than a week ago, and there are hundreds of interactions, and thousands of views on this post, we’re not the only ones having this issue. We’ll just have to be patient and wait for Apple to roll out a new update to fix it.

Same issue here. None of the fixes in this thread have worked for me. I updated to the latest iOS last night - same issue. It's happening on both my iPhone and my iPad. It all started after I changed my AppleID password, but it doesn't matter how many times I sign out/back in, restart my phone, turn settings on & off, re-add cards to my Apple Wallet - nothing fixes it. It's got to be some kind of really frustrating Apple glitch. But, thank you all for saving me a trip to the Apple Store where they could've done nothing to fix it! Do better, Apple.

I also tried all possible methods written here but none of them worked for iPhone 15 pro max. I am using latest version of the iOS. Restarted phone, changed toggles, reset face id, signed out from iCloud and media purchases. Still asking password every time when i am downloading free/paid apps from appstore. I think it is a bug of this new models.

Same behaviour here, things tried so far:

• Checked "iTunes and App Store" is ON under "Face ID & Passcode" in settings
• Toggled the above on/off a few times
• Turned iPhone on/off/hard reset
• Reset up FaceID
• Logged out/into Apple ID

Nothing is working but I have not tried a full reset yet... but appears to not be helping above, it's asking for password every time and not even allowing FaceID.

I've seen various reports of this, but nothing concrete to suggest a reason yet, it started a few days ago for me. My iPhone is a 14PM, I'm on iOS 17.2.1 and I'm currently in the UK. I have a macbook, it started ~3 days ago for me

Note: I have has this iPhone since September, it is *not* a new phone

That worked for me! Granted, I have an iPhone SE (3rd gen). But yah, this was completely flawless. Just clicked signed out and signed back in without any problem; I didn’t even need to enter my password. Thank you!

Check ur Face ID settings

Same here just bought the 15 Pro Max and having same issue. contacted apple support for this issue and they know its a known issue. will they fix it? who knows

Check to see if you can make purchases in App Store with FaceId. It appears Apple may have fixed the glitch in the App Store as I was able to use double click verification this morning. Good luck.

that happened to me but I had to change my angles and my face.

I’ve found a solution that’s worked for me.

1. Go into Face ID & Passcode
2. disable everything in ‘Use Face ID for’
3. Reset Face ID
4. re-enable all Face ID settings
5. Sign out of Apple ID and sign back in again.
6. in Apple ID, Media & Purchases select Always Require Password and require password for free downloads.

Glad to help :)

I am having the same issue. Tried resetting Face ID, turning it off and back on, phone rest, and hard reset. Suddenly the App Store stopped using Face ID but everything else still works with it. My iPad uses it no problem on the App Store. I’m hoping someone comes up with an answer. My software is up to date.

We, as customers, shouldn't be trying to figure out workarounds for relatively "basic" functions & features that we've come to expect. My phone's battery life has also been severely shortened with this most recent update. What is Apple doing about this Face ID/App Store & battery problem?