Cannot Setup Apple Mail with ISP's Google Account (TELUS)

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Level 1

8 points

Cannot Setup Apple Mail with ISP's Google Account (TELUS)

MacOS: Sonoma 14.2.1

Apple Mail: 16.0

On my MacBook Air M2, I'm able to add a Google account to Apple Mail if the account is actually "@gmail.com". But my ISP is TELUS with the addresses being @telus.net. They use Google for email so when entering my email, the IMAP setting is using @telus.net instead of @gmail.com. The error message is "Connections to her server 'imap.telus.net' on the default ports timed out."

This works on my 2021 iMac M2 and my iPhone 13 Pro Max, but for some reason, not on the MacBook Air.

Everything in Apple Mail is pretty locked down so there isn't an obvious setting to override the default IMAP setting. My ISP's technical support apparently tried it on Sonoma 14.2 and "it just worked".

I'm able to login to the ISP's webmail so it's not a password issue. I'm guessing Apple Mail is getting the IMAP settings from the email address when it should just be "gmail.com" but I'm unsure why it seems to work for others.

Any suggestions are appreciated.

MacBook Air (M2, 2023)

Posted on Dec 27, 2023 12:45 PM

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Answer 1

jslmsca Author

Level 1

8 points

Dec 27, 2023 1:31 PM in response to jslmsca

I got it working as follows.

I created a new Internet Account through Settings rather than through Mail. Then do not select "Google" as the email provider, choose "Other mail account". Enter your username and password. It will still fail to connect but will provide you with the option of setting the IMAP and SMTP where you should use "gmail.com".

Go back to Mail and it will fail to connect but indicate that you need to create an "app password". You can follow the instructions here to do so: https://support.google.com/accounts/answer/185833?hl=en#zippy=%2Cwhy-you-may-need-an-app-password%2Capp-passwords-revoked-after-password-change

Once you have your app password, go back to your internet account and replace your email password with your app password. The next time you open Mail, it should start retrieving emails properly from TELUS's Google account.

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