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On my billing statement, under activity, it shows: "ipChangePassword" What does this mean?

On my billing statement, under activity, it shows:

ipChangePassword

Access

password change event


what does this mean?


[Re-Titled by Moderator]

iPhone 8 Plus, iOS 15

Posted on Dec 28, 2023 7:30 AM

Reply
Question marked as Top-ranking reply

Posted on Jan 1, 2024 11:21 AM

Hey, @JessLynn


This is my advice. As someone who follows tech/information/security space pretty closely, but not an official or expert. Also, I apologize in advance there will probably be some typos. I need to head out in just a few minutes.


  1. it’s in your interest to go ahead and act quickly.
  2. Call T-Mobile. find out what that line item means, what needs to be done to resolve, make sure they’ve activated their highest level security measures. 2FA, etc.
  3. did you know that T-Mobile had a massive data breach a year or so ago? I’m pretty sure there’s a searchable database and you can find out if you were impacted. If you were one of the victims, you should be proactive and follow the instructions/tips for shoring up access data/accounts. (I was a victim of the Experian data breach and will forever be dealing with the fallout. unfortunately I can probably count myself as something close to an expert on this suggestion.)
  4. if you see any evidence at all of identity theft, reach out to the IRS. They have some mechanism for protecting people From having fraudulent tax documents filed by identity thieves but the last time I looked into it they require some level of evidence. (I guess they don’t have bandwidth to automatically let everyone do it? 🙄)
  5. this last one is a suggestion for some thing you can actually do to help other people. A lot of people start trying to solve a problem by googling it, right? (I do.) Google indexes this forum. Whenever I answer questions here I always keep in mind that I’m helping the person that asked the question and other people that might have the same question in the future. One thing I obviously can’t do though is provide information about the outcome and what you learn. if you follow up here and share the end resolution, you might be able to help a lot of other people in similar situations.


Cheers. 🙃

8 replies
Question marked as Top-ranking reply

Jan 1, 2024 11:21 AM in response to Jessicalynn1969

Hey, @JessLynn


This is my advice. As someone who follows tech/information/security space pretty closely, but not an official or expert. Also, I apologize in advance there will probably be some typos. I need to head out in just a few minutes.


  1. it’s in your interest to go ahead and act quickly.
  2. Call T-Mobile. find out what that line item means, what needs to be done to resolve, make sure they’ve activated their highest level security measures. 2FA, etc.
  3. did you know that T-Mobile had a massive data breach a year or so ago? I’m pretty sure there’s a searchable database and you can find out if you were impacted. If you were one of the victims, you should be proactive and follow the instructions/tips for shoring up access data/accounts. (I was a victim of the Experian data breach and will forever be dealing with the fallout. unfortunately I can probably count myself as something close to an expert on this suggestion.)
  4. if you see any evidence at all of identity theft, reach out to the IRS. They have some mechanism for protecting people From having fraudulent tax documents filed by identity thieves but the last time I looked into it they require some level of evidence. (I guess they don’t have bandwidth to automatically let everyone do it? 🙄)
  5. this last one is a suggestion for some thing you can actually do to help other people. A lot of people start trying to solve a problem by googling it, right? (I do.) Google indexes this forum. Whenever I answer questions here I always keep in mind that I’m helping the person that asked the question and other people that might have the same question in the future. One thing I obviously can’t do though is provide information about the outcome and what you learn. if you follow up here and share the end resolution, you might be able to help a lot of other people in similar situations.


Cheers. 🙃

Dec 31, 2023 9:26 AM in response to Jessicalynn1969

On a billing statement from Apple?


I would roll my eyes if someone asked me to double check…I ask b/c that sounds more like a line item you might get from an internet service provider (particularly if you are using their router).


In any case, if you don’t remember changing a password on Christmas Eve, then it definitely sounds like something that warrants a follow-up with whoever issued the statement. If it was Apple, then use this link.


Subscriptions and Billing - Official Apple Support


PS kudos to you for reviewing statements 😉


Jan 1, 2024 6:28 AM in response to lukairure46

@JessicaLynn1969 (OP):


I just want to underscore the key takeaway (imnsho) up to this point:

That line item sounds suspicious and it is worth your time to investigate.


And add one more key point, which just occurred to me:


The fact that the initial rxn from at least three forum members was to speculate on its origin…that may be quite significant. Is this billing statement familiar to you? In terms of format, other content, timing, method of receipt, etc.? The document itself could be fraudulent. I.e., designed to lure you into a phishing scam.


The link I provided was pulled directly from Apple support so I am confident that it is safe for you to use (if it is Apple that you want to reach out to). Here it is again. Subscriptions and Billing - Official Apple Support


if you actually plan to reach out to T-Mobile or some other vendor, make sure you navigate to their website independently and call the customer service number listed there. For example, don’t follow a link or call a phone number that you receive by email. hope that makes sense. Please feel free to ask follow-up questions. And I think we’re all kind of curious to know what the deal is, so please feel free to share what you learn.


Good luck and happy 2024! (May it be AI overlord free!)



On my billing statement, under activity, it shows: "ipChangePassword" What does this mean?

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