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my gfs ex had install a parental controll app on her phone but she cannot delete the app no longer what do i do?

iPhone 13 Pro Max, 16

Posted on Dec 28, 2023 5:24 PM

Top-ranking reply

Lawrence Finch

Community+ 2025

Level 10

228,582 points

Posted on Dec 28, 2023 5:47 PM

Restore the phone to factory settings using DFU mode→How To Put An iPhone In DFU Mode, The Apple Way. Set it up as a new phone; do not restore a backup.

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3 replies

Top-ranking reply

Lawrence Finch

Community+ 2025

Level 10

228,582 points

Dec 28, 2023 5:47 PM in response to soulblivian

Restore the phone to factory settings using DFU mode→How To Put An iPhone In DFU Mode, The Apple Way. Set it up as a new phone; do not restore a backup.

Dec 28, 2023 6:36 PM in response to soulblivian

Then the phone has had a hardware modification or her Apple ID has been hacked or her phone number compromised. A DFU restore as described in that link completely removes all software from the phone, so if it is still compromised the only sensible thing is to destroy it and get a new phone, new number and create a new Apple ID.

soulblivian Author

Level 1

4 points

Dec 28, 2023 6:22 PM in response to Lawrence Finch

ive already tried it that but it just seems like the phone has been hardwired to it?

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