Apple TV won’t open on my Samsung tv

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Level 1

5 points

Apple TV won’t open on my Samsung tv

Hi All

I have two samsung tvs (QN900A 65" and QN85BA 55"). The 65" will no longer opens Apple Tv. Selecting the Apple TV tile I get 'apple tv loading' and a spinning white circle on the existing background for approx 20 seconds, then back to the background, no black apple TV logo appears. The 55" operates correctly and loads Apple TV, no other apps have issues. The 65" apple tv app did function from when first purchased to a few months ago.

Both tvs connect to the same internet and receive DHCP from the same router and i have tried different DNS from internet service provider to google and telstra. The 55" operates correctly each time with the 65" refusingto open apple tv app

apple TV app installed.

65" updated 2023/11/15 version 14.0.0 installed

55" updated 2023/11/15 version 14.0.0 installed

The 55" uses wifi, the 65" uses eth cable but wifi has been tried

On the 65" I have used the apple TV app reinstall feature (apps > settings> apple tv > reinstall) as well as cache clearing, all results in the same behaviour a above and does not open app. The Tv shows that patches are up to date, no option exists to uninstall and install the apple tv app fresh

on my Mac i have removed the 65" TV from system settings > apple id > devices, to see if this would force a re login from 65" tv but did not work

would appreciate if anyone knows how to resolve this.

Posted on Dec 28, 2023 7:25 PM

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Answer 1

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calibra96 Author

Level 1

5 points

Dec 29, 2023 12:09 AM in response to rkaufmann87

resolved.

for anyone else having the same problem, I was able to resolve with a tv factory reset and restore with SmartThings app on mobile phone, then wait for smart hub to update and Apple Tv then loaded.

this was done by plugging a usb keyboard into TV usb ports (possible could have done with phone and SmartThings app but did not think of thsi at time), then going to settings > general > reset and type 0000. reset takes about 5 minutes, then used QR Code method to start from fresh, at a point in time fairly early on then gives you the option to restore backed up config which gave options for general info and home screen. after a few tv reboots done automatically and smart hub update apple tv app then worked and allowed me to go through setup and auth/configure.

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