forgot my old number, apple id

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Level 1

4 points

forgot my old number, apple id

Hello, i bought a new pohne and i would like to log in in my apple id, but unfortunatelly i dont remeber my old mobile phone… is there any possibility how to chnage the number?

tha k you

Posted on Dec 28, 2023 11:17 PM

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Answer 1

Dec 29, 2023 3:18 AM in response to ondrej18

Visiting an Apple Store would also be an option, before starting the Account Recovery process:

...

Learn how to reset your Apple ID password on a trusted device or through the Apple Support app on a family member’s iPhone, iPad, or iPod touch. You can also visit an Apple Store and ask to use a device on site.
If you set up an account recovery contact, they can also help you reset your password.

...

copied from: How to use account recovery when you can’t reset your Apple ID password - Apple Support

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Answer 2

Dec 29, 2023 12:38 AM in response to ondrej18

Did you already check the other different ways to receive the code?

Get a verification code and sign in with two-factor authentication - Apple Support

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Answer 3

Dec 29, 2023 12:19 AM in response to ondrej18

You can find out which Apple ID you used:

If you forgot your Apple ID - Apple Support

And the Apple ID password can be reset:

If you forgot your Apple ID password - Apple Support

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Answer 4

ondrej18 Author

Level 1

4 points

Dec 29, 2023 12:34 AM in response to Ingo2711

Thank you for your answer, but this did not solve my problem…i know my apple id(my email) and i know my password, bot are correct…but only after type aplle id and password it wants from me to check my old phone and i dont remeber the number( the number is in secret form, with two last digits only)…so even when i push the “other option” - “i dont have acces to this phone” still wants it from me this number. It is already years, when i was using it. And i dont have any other possibility to check. There must be some possibility to chnage the number in my account somehow, it is not?

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Answer 5

ondrej18 Author

Level 1

4 points

Dec 29, 2023 12:53 AM in response to Ingo2711

Sure i did. All the time same problem “fill up your trustly number”. I dont have any other iphone, imac or whatever i cannot change it on other device and if i try to request recovery my account agin it wants from me trusted phone number

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forgot my old number, apple id

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