calls not going throught iphone 15 pro max

We have been having issues with our service recently. I have spoke to verizon and they said they do not think it is on their end. Calls have been failing, we are not receiving calls, our phone goes into SOS mode and sometimes it says verizon wifi in the upper right hand corner. We have new iphone 15 pro max phones. I do not know what else to do. This has been very frustrating.

iPhone 15 Pro Max

Posted on Dec 29, 2023 11:58 AM

Reply

Similar questions

9 replies

Aug 8, 2024 8:22 PM in response to chaunda16

this phone has a primary and secondary number. Verizon did the eSIM thing for me and I asked why my number was entered twice in the primary and secondary. I went through everything I read from everyone. What I did was find the line that worked, which was my secondary. Changed it to my primary and deleted the other eSIM with my duplicate number. I am no tech person so that is the best way I can describe it. Now my phone works with no problems.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

calls not going throught iphone 15 pro max

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.