All of my calls go straight to voicemail on my iPhone

I have tried all previous recommended setting corrections, included updated software and restart. But all calls still go to voicemail right after announced.




[Re-Titled by Moderator]

iPhone 7

Posted on Dec 29, 2023 12:25 PM

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Question marked as Top-ranking reply

Posted on Dec 29, 2023 12:46 PM

There are many possible reasons for that symptom; here is a pretty complete list:


Most basic first: Have you checked the mute switch on the left side of the phone above the volume buttons, and adjusted the ring volume with the volume buttons while viewing the Home screen?


NEXT: Are there missed calls in Phone/Recents on the phone? If there are not, the problem is in the network, because the calls aren’t getting to your phone. Contact your carrier: 

  • check with your carrier that they don’t have a local outage, and that you didn’t have any settings that would have immediately invoked voicemail, such as call forwarding.
  • check up on them at Down Detector - Crowdsourced outage checker


If they are in Recents here’s what to check in addition:


  • Go to Settings/Phone. There’s a switch for Silence Unknown Callers. If it is on any calls from numbers not in your contacts will go directly to voicemail.
    • If you keep it on, in Settings/Phone make sure Dial Assist is enabled; it is needed to accurately match an incoming call to a contact.
    • Remember that banks, doctors and other professionals may not call you from the same number that you have in your contacts for them.
  • Also in Settings/Phone: Make sure Call Forwarding is off. With some carriers you may have to call them to change this setting.
  • Make sure Do Not Disturb is off:
    • iOS 14 & older: Go to Settings/Do not Disturb. Turn it off if it is on. Also turn off Scheduled. With both off none of the other switches there matter.
    • iOS 15: Go to Settings/Focus, and verify that all focus settings are disabled.
  • Go to Settings/Sounds & Haptics. Make sure there is a sound assigned to Ringtone.
  • Go to Settings/Accessibility/Touch/Call Audio Routing and make sure Auto-Answer Calls is off.
  • Go to Settings/Screen Time/Communications Limits. Tap each of the 2 entries and make sure both are “Everyone"
  • Restart your phone-->Restart your iPhone, iPad, or iPod touch - Apple Support
  • If all else fails, talk your carrier into replacing your SIM card (thanks to ASC user DShelbyD)


1 reply
Question marked as Top-ranking reply

Dec 29, 2023 12:46 PM in response to awt5

There are many possible reasons for that symptom; here is a pretty complete list:


Most basic first: Have you checked the mute switch on the left side of the phone above the volume buttons, and adjusted the ring volume with the volume buttons while viewing the Home screen?


NEXT: Are there missed calls in Phone/Recents on the phone? If there are not, the problem is in the network, because the calls aren’t getting to your phone. Contact your carrier: 

  • check with your carrier that they don’t have a local outage, and that you didn’t have any settings that would have immediately invoked voicemail, such as call forwarding.
  • check up on them at Down Detector - Crowdsourced outage checker


If they are in Recents here’s what to check in addition:


  • Go to Settings/Phone. There’s a switch for Silence Unknown Callers. If it is on any calls from numbers not in your contacts will go directly to voicemail.
    • If you keep it on, in Settings/Phone make sure Dial Assist is enabled; it is needed to accurately match an incoming call to a contact.
    • Remember that banks, doctors and other professionals may not call you from the same number that you have in your contacts for them.
  • Also in Settings/Phone: Make sure Call Forwarding is off. With some carriers you may have to call them to change this setting.
  • Make sure Do Not Disturb is off:
    • iOS 14 & older: Go to Settings/Do not Disturb. Turn it off if it is on. Also turn off Scheduled. With both off none of the other switches there matter.
    • iOS 15: Go to Settings/Focus, and verify that all focus settings are disabled.
  • Go to Settings/Sounds & Haptics. Make sure there is a sound assigned to Ringtone.
  • Go to Settings/Accessibility/Touch/Call Audio Routing and make sure Auto-Answer Calls is off.
  • Go to Settings/Screen Time/Communications Limits. Tap each of the 2 entries and make sure both are “Everyone"
  • Restart your phone-->Restart your iPhone, iPad, or iPod touch - Apple Support
  • If all else fails, talk your carrier into replacing your SIM card (thanks to ASC user DShelbyD)


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All of my calls go straight to voicemail on my iPhone

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