I need to talk to a customer service representative

This is a user-to-user forum, not a way to contact Apple. Apple’s formal support can be reached several ways:

• Click on “Support” at the top of this page
• Click here→Contact Official Apple Support

Note that both of the above have options to receive a callback or chat

• Install the Apple Support app on your iPhone or iPad - you can contact support directly from the app, and the tech will have (with your permission) access to diagnostic data on your phone
• Call Apple Support; the phone numbers are in this link→Contact Apple for support and service - Apple Support
• Make a Genius Bar appointment at an Apple Store→Genius Bar Reservation and Apple Support Options - Apple
• Find an Apple store or Apple partner service provider→Find Locations

You will need to contact Apple directly.

Contact Apple for support and service - Apple Support

or call

1‑800‑APL-CARE

1-800-275-2273