My new Apple Watch won't charge

I have purchased the new Apple Watch & it won’t charge. It looks like it has a film on the back, I cannot remove it.

Does this film have to be removed to be able to charge?


[Re-Titled by Moderator]

Posted on Dec 29, 2023 7:37 PM

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Question marked as Top-ranking reply

Posted on Dec 29, 2023 10:57 PM

New Apple watches are wrapped in one piece of protective film that covers the front and back but it's all one piece. If you removed it from the front, the back should have been removed with it.


Did you check to see if there is a protective film on the watch's charging puck that you should remove?


If your  Watch won’t charge or power on -

If your Apple Watch won't charge or it won't turn on - Apple Support


M1 Mac mini, macOS 14.2;  Watch, series 7 GPS/cellular, watchOS 10.2; iPad Pro 2nd Gen, iPadOS 16.7.3; iPhone 12 Pro, iOS 17.2; TV 4th Gen, tvOS 17.2; HomePods, audioOS 17.2 and Airport Express w/ Airplay 2


1 reply
Question marked as Top-ranking reply

Dec 29, 2023 10:57 PM in response to Gayle_A

New Apple watches are wrapped in one piece of protective film that covers the front and back but it's all one piece. If you removed it from the front, the back should have been removed with it.


Did you check to see if there is a protective film on the watch's charging puck that you should remove?


If your  Watch won’t charge or power on -

If your Apple Watch won't charge or it won't turn on - Apple Support


M1 Mac mini, macOS 14.2;  Watch, series 7 GPS/cellular, watchOS 10.2; iPad Pro 2nd Gen, iPadOS 16.7.3; iPhone 12 Pro, iOS 17.2; TV 4th Gen, tvOS 17.2; HomePods, audioOS 17.2 and Airport Express w/ Airplay 2


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My new Apple Watch won't charge

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