Level 1

37 points

"Your credit card is about to expire" error every time I try to purchase an app in App Store

Whenever I try to make in app purchases I get an error pop up that says “Your credit card is about to expire” and that I need to sign in to update my information. Except my card doesn’t expire until 2027.

I’ve tried resetting my phone, I’ve tried signing out of my Apple ID and back in. I can’t delete and re-add my card because I get an error saying I can’t because I have active subscriptions on the card.

Funnily enough, I canceled my subscriptions on my card thinking I could cancel them, delete and re-add my info and then resubscribe, which I couldn’t do because I got the active subscriptions error again but when I resubmitted my canceled subscriptions they went through just fine.

Also I usually use Face ID to pay, but because of this error, I get asked into sign in to Apple ID instead which is unusual.

Any suggestions? This is so annoying

[Re-Titled by Moderator]

iPhone 11

Posted on Dec 29, 2023 9:16 PM

Top-ranking reply

Picanmix

Level 1

19 points

Posted on Dec 30, 2023 12:44 PM

I’ve had this problem too - started to get emails in the middle of December saying that upcoming subscriptions were going to fail and I should update my payment details - but everything was correct so there was nothing to update. Then yesterday my iTunes Match did indeed fail to renew because the payment failed.

Contacted Apple Support and was fortunate enough to speak to someone who was aware of the cause of this problem. As I understand it, this is an Apple Pay issue where a person’s credit card is linked to Apple Pay. Believe it or not, Apple Pay is not using the credit card expiry date but has a blanket expiry date of December 2023, which is why payments are starting to fail for lots of people.

To fix it, I was told to do the following. Go to Settings->Apple Id->Payment and Shipping and remove the payment method linked to Apple Pay. Then add the card details back as a new payment method but DO NOT LINK it to Apple Pay. The card should then start working again.

I won’t get into the craziness of this or the fact that Apple appear to have sat on this problem since mid-December when they started sending out emails saying upcoming payments were going to fail…..

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305 replies

Jan 1, 2024 7:06 AM in response to snohw

My husband said he uses PayPal instead of a credit card for Apple payments. It is linked to the same credit card Apple said was expired but it seems to be working. I took my other credit cards off.

rcjhk

Level 1

9 points

Dec 31, 2023 8:31 AM in response to snohw

Nothing on the forum worked for me. Did a chat with Apple, no help. Upgraded to a telephone call, wanted to share my screen - I don't want people in my computer, and was disconnected by the telephone agent after saying no to a screen share three times. In any case both the chat agent and the telephone supervisor said Apple is aware of the problem. Don't know how they are going to fix it or when. Maybe they can reassign some of those record billions of dollars in profits towards a fix? Probably not.

Picanmix

Level 1

19 points

Dec 31, 2023 9:22 AM in response to Iworrytoomuch

That’s my understanding. Until Apple fixes this, if you link to Apple Pay the expiry date will be set to December 2023 rather than the real expiry date of your card and payments will fail as a result. Almost too stupid to believe I know but that’s what I was told by Apple Support. Y2K24!

Dec 31, 2023 10:33 AM in response to Iworrytoomuch

You can’t if you have an AppleCare or any other active subscription that can’t be canceled. You have to add an alternative payment method first. If you don’t have an alternative payment, you can’t do anything. You’re stuck.

Dec 31, 2023 11:36 AM in response to snohw

Go to your Apple ID account and edit the expiry date for your Apple Pay credit card

Dec 31, 2023 2:01 PM in response to BooBattle

Not quite; it resets things but it doesn't correct the problem. Go to your apple ID account and check your credit card details; it will probably show that the card has expired ... you simply need to edit the information to reset things.

Dec 31, 2023 5:35 PM in response to HeroBoy

I tried the tip of removing and re-adding via the wallet and worked for me. Thanks!

Jan 4, 2024 12:38 PM in response to snohw

The only work around I have been able to find is using paypal. I have a paypal account with the same credit card I am having a problem with on apple pay. If I add my paypal account as a payment method it works just fine. I am hoping they fix there side soon so I can go back to the way it was.

Dec 31, 2023 5:17 PM in response to publicusername24

Resolved this by adding another payment method for tonight. Hopefully I can switch back to my card in a day or two after Apple fixes their billing glitch.

Dec 30, 2023 9:13 PM in response to Picanmix

I tried this, but when reentering the card it was declined. So I kept it out.

I checked my wallet, and that card was still listed, so I tried the in-app purchase again, and this time it asked what payment method to link to (I have 2 options in my wallet). I selected the visa and it worked.

so this is a second version that worked for me.

Aliyab1

Level 1

9 points

Jan 1, 2024 5:19 AM in response to snohw

Hi friends. I fixed this issue on my own by going to my settings and clicking my name card at the top that says “Apple ID, iCloud+, Media and Purchases”.

Then I selected “Payment and Shipping” (it’ll use Face ID to let you in)

Then I clicked edit and removed my debit card and re-added it.

It’s fine now. I hope it works for you all. Happy New Year!

Cuc304

Level 1

8 points

Jan 1, 2024 9:40 PM in response to snohw

I’m having the same issue except mine says my card expired and has to be within 2024 and 2044. My card expires in 2027-_- This only happened after new years.

FIXED WITH METHOD LISTED: Seems Apple changed the expiration dates to 2024 instead of only 24 in the code without automatically adjusting everyone’s information by adding the 20 in front. So everyone’s cards are probably not working!

@Daniel_

Level 1

5 points

Jan 3, 2024 8:08 AM in response to snohw

Oh this sucks, there's no doubt about it. In reviewing the first 30 replies or so, I removed my Apple Pay from all of my iOS devices (Phone, iPad, MBP). Using the browser on my MBP, went to my appleid.apple.com. Checked the Payment and Shipping tab, and my card is no longer 'Expired'. However, it's also no longer connected to ApplePay. So, my in-game purchases, and subscriptions must be paid separately or I can preload my apple account with some bucks.

I have no idea how long I should wait before I attempt to register my Apple Pay account again. I'm going to start with attempting to add it back tomorrow.

Best of luck!

Happy New Year!

MDmicky

Level 1

8 points

Dec 30, 2023 1:47 PM in response to HeroBoy

Just tried this and it worked for me also. Delete it from wallet and re-add. OMG I have spent hours on this issue today; so glad it’s resolved now.

🤣

AK2316

Level 1

10 points

Jan 1, 2024 8:36 AM in response to JenSTX

I deleted the card and re-added from previous card section. It needed the full year 2025 not just ‘25’ and it worked

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"Your credit card is about to expire" error every time I try to purchase an app in App Store