Erasing iPad for new user - asking me for previous passcode

Question

Erasing iPad for new user - asking me for previous passcode

Hi

I've erased my iPad Mini 5 running iPadOS 17 to sell on eBay and when going through the set up process to check the new user can log in OK, after choosing a new passcode, it asked me for my previous passcode used to unlock the iPad.

Is this just because I signed into iCloud with my Apple ID or will it ask the new user to do this with their Apple ID as well?

I just didn't want to sell the iPad and then the new user e-mail me saying they couldn't use it.

Thanks

Paul

iPad mini, iOS 9

Posted on Jan 1, 2024 1:52 AM

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Answer 1

Rudegar

Level 10

180,120 points

Jan 1, 2024 2:28 AM in response to paul_liverpoolfc

make sure you take all steps

What to do before you sell, give away, or trade in your iPhone or iPad - Apple Support

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Answer 2

Jan 1, 2024 5:05 AM in response to danglesdoo

This may help:

Apple ID is asking for old passcode to f… - Apple Community

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Answer 3

Jan 1, 2024 2:42 AM in response to paul_liverpoolfc

I have the same problem but with a different situation - child changed the passcode and now can't remember it. I'm trying to restore from backup but facing the same issue.

Apple please update your documentation online - this one is incorrect (If you forgot your iPad passcode - Apple Support) it suggests restoring from backup to reset a passcode - this does not work.

This is also really poor features from a parent/child device management perspective. Parents should be able to unlock or change passcodes when required from their Family controls.

(After restoring from backup I assumed it would be the old passcode, but it seems some data on the ipad is encrypted and wants the previous passcode)

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Erasing iPad for new user - asking me for previous passcode

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