Since upgrading to IOS 17.2 I have been unable to download audiobooks on my iPad using the Libby App. It says it's downloading but nothing seems to be happening. I've used Libby for years and never had a problem. My older iPads still work fine. Can anyone help with this?
[Re-Titled by Moderator]
iPad (6th generation)
Like @ProustGuilio I hadn’t used Libby myself, but after looking into it this past hour, I downloaded it on my iPad and reactivated my overdrive account. Thanks, I’ll be a shut in again lol!
Aaaaanywho…try these steps to see if it resolves anything because I had zero problems, but I haven’t logged in about 14 months. I’m sure it’s a database not refreshing/talking to another/turn it off and on again type of situation.
General Troubleshooting for Libby App:
My last resort suggestion is to delete the app.
Step 1: Delete the Libby App
Navigate to Settings: Open the 'Settings' app on your iPad.
Access iPad Storage: Go to 'General' and then tap on 'iPad Storage'.
Find Libby: Scroll through the list to find the Libby app.
Delete the App and Its Documents: Tap on Libby and select 'Delete App'. This will remove the app along with all its associated documents and data.
Step 2: Restart Your iPad
Initiate a Restart: Press and hold the power button (and the volume button if needed) until the power off slider appears.
Slide to Power Off: Drag the slider to turn off your iPad completely.
Turn Your iPad Back On: After a few moments, hold the power button again until the Apple logo appears.
Step 3: Reinstall the Libby App
Open the App Store: Once your iPad is back on, tap on the App Store icon.
Search for Libby: Use the search function to find the Libby app.
Download and Install: Tap the download icon next to the Libby app to reinstall it on your device.
Step 4: Test the App
Open Libby: After installation, open the Libby app.
Log In: Sign in with your usual credentials or library card.
Try Downloading Again: Attempt to download an audiobook and see if the issue persists.
Report Back: If this solution works, or if you encounter any further issues, it's helpful to share your experience. Your feedback can assist others facing similar problems.
Like @ProustGuilio I hadn’t used Libby myself, but after looking into it this past hour, I downloaded it on my iPad and reactivated my overdrive account. Thanks, I’ll be a shut in again lol!
Aaaaanywho…try these steps to see if it resolves anything because I had zero problems, but I haven’t logged in about 14 months. I’m sure it’s a database not refreshing/talking to another/turn it off and on again type of situation.
General Troubleshooting for Libby App:
My last resort suggestion is to delete the app.
Step 1: Delete the Libby App
Navigate to Settings: Open the 'Settings' app on your iPad.
Access iPad Storage: Go to 'General' and then tap on 'iPad Storage'.
Find Libby: Scroll through the list to find the Libby app.
Delete the App and Its Documents: Tap on Libby and select 'Delete App'. This will remove the app along with all its associated documents and data.
Step 2: Restart Your iPad
Initiate a Restart: Press and hold the power button (and the volume button if needed) until the power off slider appears.
Slide to Power Off: Drag the slider to turn off your iPad completely.
Turn Your iPad Back On: After a few moments, hold the power button again until the Apple logo appears.
Step 3: Reinstall the Libby App
Open the App Store: Once your iPad is back on, tap on the App Store icon.
Search for Libby: Use the search function to find the Libby app.
Download and Install: Tap the download icon next to the Libby app to reinstall it on your device.
Step 4: Test the App
Open Libby: After installation, open the Libby app.
Log In: Sign in with your usual credentials or library card.
Try Downloading Again: Attempt to download an audiobook and see if the issue persists.
Report Back: If this solution works, or if you encounter any further issues, it's helpful to share your experience. Your feedback can assist others facing similar problems.
Update:
It seems as though this is a conflict between Verizon and Libby/Overdrive. Yesterday when I tried it on another network it was also Verizon. Today when I checked it on a non-Verizon system it worked fine. Overdrive responded today so maybe they can help.
I spent an hour on the phone today with Verizon Tech Support and they couldn't help and actually caused an additional problem with their suggestion. BTW: If someone suggests changing the last 3 digits of your end IP address from 254 to 2 don't do it.
Thanks, when I erased and reloaded I did not add a VPN.
Something that hasn’t been brought up yet: If you use VPN, delete the VPN profile and app. If that fixes it, try adding VPN back.
I suggest that you contact Libby developer/support team and ask them:--> https://help.libbyapp.com/en-us/index.htm
Regards
Giulio
You're welcome. I don't use/know Libby app, sorry.
I would just like to clarify that this is a user-to-user technical support forum for Apple hardware and software products only. There are around 2 million 3rd-party applications on the AppStore and it is practically impossible to know them all. When a 3rd-party app doesn't work as expected, we, just users like you (Apple is not partecipating here), always recommend contacting their developer/support team, because they are certainly able to give you the most appropriate answers. It may happen that the developer is still working to release an update to their app, so as to be perfectly compatible with the latest iOS/iPadOS version installed on your device.
Regards
Giulio
jeff423 wrote:
Thanks
I tried those steps yesterday but it didn't help. Today I completely reset the iPad and set it up as a new device with only the apps that come with it. Then I went into the app store and downloaded Libby again - did not import any data and manually re-entered my library card. Unfortunately nothing changed. It says it's downloading the book but so far after 5 hrs. nothing is downloaded.
Have you tried a different WiFi network?
Is it possible to roll back to IOS 16.something?
No.
Thanks,
I did that yesterday. They seemed to be much more concerned with problems with libraries and less with technical issues like mine, but we'll see.
As yesterday was New Years Day I didn't expect a response then but am waiting for what they say. I still think this forum might be better suited for a solution.
Thanks
I tried those steps yesterday but it didn't help. Today I completely reset the iPad and set it up as a new device with only the apps that come with it. Then I went into the app store and downloaded Libby again - did not import any data and manually re-entered my library card. Unfortunately nothing changed. It says it's downloading the book but so far after 5 hrs. nothing is downloaded.
Is it possible to roll back to IOS 16.something?
I haven't tried another network because this is the only one I have. Is 17.2.1 coming out soon? :)
FWIW: I just tried another wifi network with the same results.
Since upgrading my iPad to iOS 17.2 I have been unable to download audiobooks using the Libby App
