Refund not Received

Last December I purchased an in-app purchase subscription on kilonotes and CollaNotes. I requested a refund and after a day, I received an email that my request was approved. However, up until today, I haven't received the refunded money. It's not showing on my credit card. It says refunded on the the status whenever I check the request. Please help me, it's been days already and it's not yet reflected on my account.

iPad, iPadOS 17

Posted on Jan 2, 2024 9:16 AM

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Posted on Jan 2, 2024 9:17 AM

Approved refund requests take up to 30 days for bank cards. Click here for more information.


If it's already been that long, ask your bank or the iTunes Store staff.


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Refund not Received

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