i forgot my apple id and password and i cant remember it. can you help me how can i remove activation lock

How to remove Activation Lock either on the device itself or on the web --> How to remove Activation Lock - Apple Support

● Help with a lost Apple ID or password:

• For help with a forgotten Apple ID (this is likely an active email address or one used in the past), click here --> If you forgot your Apple ID - Apple Support

• For help with a forgotten Apple ID password, click here --> If you forgot your Apple ID password - Apple Support

● Reset device if you can prove to Apple's satisfaction you are the owner:

Apple can completely reset a device if a person can provide sufficient evidence of valid ownership. This is done online* at: Activation Lock support request - https://al-support.apple.com/#/additional-support Apple says, "Proof of ownership documentation is required," but does not provide many details in the article as to what is acceptable proof. Prior to this official service Apple typically required the original receipt** issued by Apple or an Apple Authorized Reseller and documented provenance (so typically it would be the first owner who does this, or a descendant with legal proof of ownership transfer). Note that while this will let you get use of the device again, it will not help you with lost access to an account.

* There is a special link for this service. To save time you should use it instead of https://getsupport.apple.com/

**Apple recommends you keep your receipt after you buy an Apple device. --> Keep your receipt after you buy an Apple device - Apple Support

ivica274 wrote:

so i need to call them?

and tell them to remove it

Apple will not remove the Activation Lock because you call them and tell them to remove it. You are more likely to get the issue resolved by gaining access to your previous Apple ID account. The Apple ID can only be from a limited number of email addresses that you have used in the past. It will be essential and finding which one you used and reset the password.

Activation Lock is a theft deterrent to prevent the device from ever being used if it is stolen. In order for Apple to remove the lock, you will need to prove to them you are the owner of the device. Otherwise Activation Lock would serve no purpose if the thief just had to call Apple to remove the lock. You are going to need some kind of documentation that the device is your and in the past it was the original purchase receipt from Apple or Apple Reseller that shows your name and serial number of the device.

You need to read the support articles first. They tell you what to do about recovering lost account information.

Apple will not remove the lock for you. They do not want to know your password and they have no way of telling you what it is. They will just tell you how you can do it yourself. That's what the articles tell you too, so you are saving yourself some time and trouble by doing that first.

If you end up deciding to have Apple reset the device, again read the article to which I provided a link. This is an online service and calling Apple will likely just result in them telling you to do it online.

My reply was all about what to do in that situation. Try the recovery methods. If they do not work then ask Apple to reset the device and forget about the old account.