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Nataliec11 Author

Level 1

4 points

Apple ID

I’m having issues with my Apple ID and I tunes account it saying disconnected

iPhone 8

Posted on Jan 3, 2024 1:47 PM

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1 reply

Level 10

419,821 points

Jan 3, 2024 1:51 PM in response to Nataliec11

Hello,

With reference to the support article If a message says 'Your account has been disabled in the App Store and iTunes' - Apple Support , you must contact Apple for help if you see that message or one saying "You cannot login because your account has been locked".

This is not something you can fix yourself. Use this link provided by Apple in If a message says 'Your account has been disabled in the App Store and iTunes' - Apple Support to be taken directly to the people at Apple helping with this ➞ https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362

or for telephone contacts refer to: Contact Apple for support and service - Apple Support

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