I'm receiving an email that my payment for Apple TV has been declined but my card is not expired. Checking to see if this is a legit email?

Our Apple TV is registered under my email address, but my husband has received two emails through his that our payment has been declined.

I have checked with our financial institution and it has not been processed for Dec 30, 2023.

I've also checked to make sure the payment is under my email and card number.

My card is not expired, in fact, our payments for additional storage of 99 cents has gone through.

Can you verify if the emails he has been receiving are legitimate?

Posted on Jan 3, 2024 2:29 PM

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Posted on Jan 3, 2024 3:44 PM

Thank you, but I chatted with Apple support and was told it was a phishing email and NOT to respond.

3 replies

Jan 3, 2024 3:17 PM in response to pattig60

This started happening around Dec 28. After it was reported to Apple, it may have now been resolved and this is why your iCloud storage fee went through. Check the date of your email. Others did lose some subscriptions when their cards got declined. Affected users could not buy on the App Store or on Apple TV etc. See if you can test making a purchase. Free Apps still require a valid payment method on file. The emails were legit because the cards were getting flagged, you should still however use caution and not follow any links from emails.


If in doubt you can contact Apple or call 1-800-MY-APPLE

Jan 3, 2024 2:58 PM in response to pattig60

It’s an error that others have reported. In order to fix it you will need another card, follow the instructions in the order listed:

add a new card

remove the card with expiry date error

the default card (that had the expiry date error) can now be added back .

This resolves it, so long as you have an extra card to use because you can’t remove a card if there is no other there.


If you need to change or update your Apple ID payment method - Apple Support

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I'm receiving an email that my payment for Apple TV has been declined but my card is not expired. Checking to see if this is a legit email?

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