First time adding a card to my Apple Wallet, the app requires me to search for a bank in a list instead of using camera to snap the card. My card issuer said that other users do not have the same prompt. my card issuer is not part of the list)

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First time adding a card to my Apple Wallet, the app requires me to search for a bank in a list instead of using camera to snap the card. My card issuer said that other users do not have the same prompt. my card issuer is not part of the list)

I have never used Apple Wallet for card payments. I wanted to see if it is possible to add a debit card to Apple wallet because the card issuer (commuter card) does not have Tap to pay. When I open the Wallet App and ask to add a card I get prompted a list of banks to search for, but my issuer is not part of the list. When asked they told me other users would just use camera to add cards to Apple Wallet. Is there any way for me to add this debit card to the Apple Wallet?

iPhone 11, iOS 17

Posted on Jan 3, 2024 10:00 PM

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Answer 1

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Dskysmine Author

Level 1

4 points

Jan 4, 2024 4:16 PM in response to Dskysmine

Hello everyone… I called Apple support team. They found the issue. I had to change my region to United States. It was previously set to Germany, hence all the German banks in the list. People who travel have to remember to change regions back. Thanks Apple Support!

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Answer 2

Jeff Donald

Level 8

44,796 points

Jan 4, 2024 10:59 AM in response to Dskysmine

Tap To Pay is NFC, not RFID. NFC is much more secure.

It sounds like a prepaid card. You’ll need to contact Bankcorp support and see if they support Apple Pay. Does it have a MasterCard, Visa, or American Express logo on the card. If not, those cards are generally less supported.

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Answer 3

Jeff Donald

Level 8

44,796 points

Jan 4, 2024 11:06 AM in response to Dskysmine

It could be the transit authority is not setup for that particular card. Have you followed the instructions linked below?

Add a transit card to Wallet - Apple Support

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Answer 4

Dskysmine Author

Level 1

4 points

Jan 4, 2024 11:35 AM in response to Jeff Donald

I think maybe I wasn’t clear enough, my issue is not that I try to add a card and Apple cannot validate it. I am not even that far.

if you look at the Link from WEX instructions they state that step 2 is to click “add a card” and step 3 is to “add the card details”. It seems to assume that as soon as someone clicks to add a card there would be a form to add card details. But in my iPhone when I click to “add a card” I am faced with the list of banks (and I cannot find this BanCorp).

and no way to add card details.

Either:

1-My Wallet App is messed up if other users see a form to add their card instead of the list of banks.

2-whoever created the instructions on WEX is not familiar with Apples stream which requires selecting an institution

3-I am missing some setting to enable this.

That’s why I wanted to ask the community to see if this is expected behavior.

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Answer 5

Jeff Donald

Level 8

44,796 points

Jan 4, 2024 12:05 PM in response to Dskysmine

Have you followed the instructions I linked to above? Again, does the card have a network symbol such as MasterCard on it?

Add a transit card to Wallet - Apple Support

>>Add a transit card to Apple Wallet

Add a transit card to the Wallet app to pay for rides using Apple Pay.

To ride transit using Apple Pay, you need:

A compatible iPhone or Apple Watch. Check with your transit agency to see which models are supported.
The latest version of iOS and watchOS.
An Apple ID signed in to iCloud1.
To be in a location where you can use Apple Pay to ride transit.

To add a new transit card, you need an eligible payment card in the Wallet app.

Add a transit card on your iPhone or Apple Watch

You can add a transit card to the Wallet app on your iPhone or Apple Watch.

How to add a transit card on your iPhone

On your iPhone, open the Wallet app.
Tap the Add button.
Tap Transit Card to add a new transit card or tap Previous Card to add a transit card that you previously added to the Wallet app.
Choose a transit card from the list, or search by location or card name.
Tap Continue.
Choose an amount to put on the card and tap Add.2
Follow the steps on the screen to confirm your purchase and add your transit card.<<

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Answer 6

Dskysmine Author

Level 1

4 points

Jan 4, 2024 12:23 PM in response to Jeff Donald

well for one, this is a debit card… not a transit card.

for two the Apple Wallet only has three transit cards as attached, nothing related to commuter benefits.

when you try to add a card do you also see a list of banks or do you see something different?

commuter card is a VISA card

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Answer 7

Jeff Donald

Level 8

44,796 points

Jan 4, 2024 10:38 AM in response to Dskysmine

What kind of card is it credit, debit, prepaid debit card such as a Vanilla Visa Gift Card? Not all banks allow cards they issue to be added to Apple Wallet for use with Apple Pay.

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Answer 8

Dskysmine Author

Level 1

4 points

Jan 4, 2024 10:43 AM in response to Jeff Donald

It is a debit card (commuter benefits card from WEX). Previously I had a card from them through a different benefits provider (HealthEquity) that had the tap option so I could use it on OMNY, but my employer changed benefits provider and WEX does not have tap options (the RFID chip).

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