I can't remove @icloud.com address from my Apple ID

I've seen so far that only way to remove @icloud.com is to delete the entire Apple ID.

As I don't use that Apple ID anymore, if I delete that Apple ID, can I use the same @icloud.com to create a new Apple ID ?

(The old one use @hotmail.com as the main address when making purchases. iCloud address is just an alias for the Hotmail)

Posted on Jan 3, 2024 10:51 PM

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1 reply

Jan 4, 2024 7:13 AM in response to max_tananol1

Here's how you change the email address (Apple ID) you use for your Apple Account while retaining everything in your account:


If you have an iPhone or iPad:

1. Go to Settings, then tap your name.

2. Tap Sign In & Security.

3. Next to Email & Phone Numbers, tap Edit.

4. Tap the Remove button next to the email address, then tap Delete.

5. Tap Choose Another Email Address and enter your device passcode if asked.

6. Enter the new email address, then tap Continue.

7. Enter the verification code that was sent to your new email address. Read this support article to learn what to do if you didn’t get the email —> If you didn't receive your verification or reset email - Apple Support

8. If you encounter issues with certain services after doing this, this outdated support article may still have useful suggestions --> What to do after you change your Apple ID or password - Apple Support


Refer to the support article Change your Apple ID - Apple Support if:

- You don’t have an iPhone or iPad. The support article says to, “go to https://appleid.apple.com and sign in. Then follow the onscreen instructions to change the email address associated with your Apple ID.”

- For general information, and other issues such as changes or addresses not being accepted.

- Note a recent change to the article where you can now change the email address without having to have access to your old email account.


Unfortunately Apple does not have a clear position statement about when you can re-use an email address you have used with Apple before.


From: Change your Apple ID - Apple Support

“Keep in mind that you can't use an email address that's already in use by another Apple ID.”

"If you see a message that the email address you want to use isn't available or is already in use, check that you or a family member aren't already using that email address with a different Apple ID. If a family member is using that email address, remove it from their account then try to use it."


Although this next section discusses email address re-use in the context of deleting an account, it supports observations frequently posted on this forum about never being able to re-use an email address as an Apple ID once used previously as an Apple ID:


From: How to delete your Apple ID account - Apple Support

"Can I use the primary email address for my deleted Apple ID account to create a new Apple ID or with another existing Apple ID account?

No, once your Apple ID is deleted, you can't use the email address that you used with it to create a new Apple ID. In addition, you can't use that email address with another existing Apple ID except as a rescue [notification] email. Also, if your primary Apple ID email address is with a Custom Email Domain, it can never be reused to create an Apple ID after your Apple ID is deleted, even if the domain ownership changes."


And a related article about using iCloud email aliases - Add and manage email aliases for iCloud Mail on iCloud.com - Apple Support - "Note: You can’t delete or turn off a primary iCloud Mail address. You can’t use an alias to create a separate Apple ID, and an email alias can’t be converted to a primary iCloud Mail address."



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I can't remove @icloud.com address from my Apple ID

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