How do I remove the strap?

I have a refurbished Series 5 Apple watch. It was a Christmas gift. It does not charge. I am in touch with the company but they are asking for the Serial number. It is apparently under the wrist band but I cannot remove the wrist band to locate the number. Please help.


Pauline Vismer

Apple Watch Series 5, watchOS 9

Posted on Jan 4, 2024 1:06 PM

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Question marked as Top-ranking reply

Posted on Jan 4, 2024 1:10 PM

How to find the serial number or IMEI for your Apple Watch | 108040


Remove, change, and fasten Apple Watchbands


  1. Hold down the band release button on your Apple Watch.
  2. Slide the band across to remove it, then slide the new band in.

Never force a band into the slot. If you’re having trouble removing or inserting a band, hold down the band release button again.

3 replies
Question marked as Top-ranking reply

Jan 4, 2024 1:10 PM in response to -appsupport

How to find the serial number or IMEI for your Apple Watch | 108040


Remove, change, and fasten Apple Watchbands


  1. Hold down the band release button on your Apple Watch.
  2. Slide the band across to remove it, then slide the new band in.

Never force a band into the slot. If you’re having trouble removing or inserting a band, hold down the band release button again.

Jan 4, 2024 1:38 PM in response to -appsupport

SillyBilly2 offered a good link. Here is the pertinent part you should see. When I tried this method for myself, the print was too small to read so I took a photo of it with my iPhone. From there, I could pinch to enlarge that print.


Check the case of your Apple Watch

You can also find the serial number on your watch case. Learn how to identify your Apple Watch if you're not sure which model you have.

On Apple Watch Series 1 or later — including Apple Watch Hermès, Apple Watch Nike, Apple Watch SE, and Apple Watch Ultra and later — remove the band from your watch, then look inside the band slot. 

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How do I remove the strap?

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