Why can I not download an album I purchased on iTunes to my new iPhone 14 plus?

I changed from an iPhone 12SE to an iPhone 14 Plus and I transferred all the data from old phone to new phone. However, I noticed the artwork for the albums was all over the place and I searched for ideas on how to fix this. One recommendation was to remove the Music app and all data and reinstall and download the content again.

Sounded reasonable so tried it. However, not all of the albums downloaded fully.

Two Taylor Swift albums I had bought had only a couple of tracks. evermore and folklore. Also the Best (UK version) by Paul McCartney among others.

OK I thought, I'll try that again only this time I won't download it all again, instead I'll transfer it from my iMac instead so I get music I had recorded from my CD collection too.

However, those same albums didn't download fully again. If I look on iTunes or in my account I can clearly see I bought the albums and not single tracks as they are still on my iMac and my iPad.

iPhone 14 Plus

Posted on Jan 5, 2024 7:11 AM

Reply
Question marked as Top-ranking reply

Posted on Jan 5, 2024 12:46 PM

Go to Settings > Music > Downloaded Music and delete everything. Connect your iPhone to your Mac and sync without any music selected (to make sure everything is fully removed) and sync again with music selected.

Similar questions

2 replies

Jan 6, 2024 3:29 AM in response to picas

Wow! A thousand thanks for that. I'd already deleted the app and its contents previously but that little step, syncing without Music selected did the trick. Of course, now some of the artwork is missing but it's a small price to pay for having my music all back.

I really can't understand how it could allow some tracks to be transferred and not others. But this sorted it out so, again, many thanks.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Why can I not download an album I purchased on iTunes to my new iPhone 14 plus?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.