is there a reason why my phone replacement still not yet arrive for 2mos

My phone has ben diagnosed and told me it is for unit replacement under warranty.. Its been 2 mos. Now but still did not get it. The store did not know also why its taking so long, The unit will come from Singapore. Is someone out here know what would be the reason?

iPhone 11, iOS 16

Posted on Jan 5, 2024 3:36 PM

Similar questions

How can I find out about my iPhone replacement details? i bought a phone on Dec 20 2024 and on Jan 09 2025 the phone was not charging i took it back to the retail store they it back to an authorized apple supplier for testing and stuff, i checked the phone's warranty coverage yesterday and it says the device has been replaced so i want to get the details of the replacement device if at all they are available. [Re-Titled by Moderator]
277 1
Iphone 16 Pro Max replacement Hi, Has anyone here had experience with replacing a new iPhone? I pre-ordered the iPhone 16 Pro Max, which was delivered on September 20, but unfortunately, it arrived damaged. I returned it, and Apple received it on September 23. Now, I’m waiting for the replacement, but the delivery date is estimated to be at the end of the month, as it seems I was placed at the back of the line. My only options are to wait or cancel the order and start over, which would likely result in an even longer wait. Any advice on how to handle this situation? Does the deadline sound correct to you?
6640 12
do i get a replacement phone while mine is on service I need to send my phone in for service and it says it can take up to 10 days, can I get a replacement during this time?
196 1

1 reply

Kurtosis12

Level 9

79,322 points

Jan 5, 2024 3:44 PM in response to iphone_11_user

This is a user to user forum, no one here would know the answer to that.

Contact Apple for support and service - Apple Support

Canada/United States

1-800-275-2273

For other locations, look here -

Contact Apple for support and service – Apple Support (AU)

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

is there a reason why my phone replacement still not yet arrive for 2mos

Welcome to Apple Support Community

A forum where Apple customers help each other with their products. Get started with your Apple Account.

Learn more Sign up