Restoring iPhone with PC

I recently developed an issue with my iPhone Xs Max; I constantly experience a boot loop (the apple logo comes on them goes off repeatedly) until the battery runs flat.

I tried "restoring" the iPhone with the use of my PC (iTunes and third-party softwares), but on getting to the part where the apple logo comes on with a kind of "loading box" underneath, the phone disconnects from the PC and automatically reconnects again when it goes back to the recovery mode.

iPhone XS Max

Posted on Jan 6, 2024 5:51 AM

Top-ranking reply

ProustGiulio

Level 10

209,916 points

Posted on Jan 6, 2024 5:53 AM

It sounds like a hardware (battery? digitizer? other internal component?) failure but we, just users like you, cannot diagnose that issue remotely, sorry.

I suggest that you make an appointment (*) and have your device inspected at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> https://locate.apple.com/choose-country-region . After checking it out, they'll give you all the available options.

Regards

Giulio

(*) You can do it:

Online:--> Genius Bar Reservation and Apple Support Options - Apple;
Contacting a local Apple Store or AASP among the list provided above;
Using the "Apple Store" app, available and downloadable from AppStore.

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Restoring iPhone with PC

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