iCloud and Find my greyed out...Help!

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Level 1

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iCloud and Find my greyed out...Help!

I got a new iPhone a couple of weeks ago and passed my old one on to a family member. At the time I reset my apple id and since then I do not have access to iCloud and Find My which are both greyed out in settings. I have ample space and I have followed the instructions to allow in Content and Privacy Restrictions. I have also rebooted several times. I am able to log in to iCloud via my PC and see my devices and info. Any other suggestions?

iPhone 15 Pro Max, iOS 17

Posted on Jan 6, 2024 9:32 AM

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Answer 1

Top-ranking reply

Lawrence Finch

Community+ 2025

Level 10

228,768 points

Jan 6, 2024 9:38 AM in response to chaunchaun

Go to Settings/Screen Time/Content & Privacy Restrictions and change Passcode Changes and Account Changes to Allow.

If they are already set to Allow try turning it to Not Allowed and back to Allowed.

If neither of these fix it either Parental Controls are enabled for the phone, or it has either a business or school email account on the phone and it has been restricted by an IT administrator.

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Answer 2

Dario2

Level 1

8 points

Jun 15, 2024 2:14 PM in response to chaunchaun

You may have the setting "stolen device" set to On. Turn that off and see if the Find My becomes available.

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Answer 3

chaunchaun Author

Level 1

5 points

Jan 6, 2024 11:02 AM in response to Lawrence Finch

Thanks so much! I tried this, but no success. It is my personal account, so I am really unsure what the issue is. Guess I will be in line at the Apple store....

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iCloud and Find my greyed out...Help!

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