As in the header.
I've changed the password, but I cannot login into my account, since the system asks me the security questions and I cannot answer them.
I cannot reset the security questions, because the system won't allow it.
I want to completely delete my apple id, but can't since I cannot login, because my security questions has been changed to chinese, because it was hacked.
halp?
[Re-Titled by Moderator]
Read this document if you think your Apple ID has been compromised. --> If you think your Apple ID has been compromised - Apple Support
For iOS 15 or earlier, if you want to see if anyone else has access to your device or accounts, click here --> See who has access to your iPhone or iPad - Apple Support
For iOS 16 or later see how Safety Check on iPhone works to keep you safe. How Safety Check on iPhone works to keep you safe - Apple Support
Use the information in this document to check your Apple ID device list to find where you're signed in --> Check your Apple ID device list to find where you're signed in - Apple Support
Related materials:
Personal Safety User Guide
Personal Safety User Guide - Apple Support
> open the Table of Contents and review the articles
A document with general information about security and your Apple ID --> Security and your Apple ID - Apple Support
Contact Apple for help with Apple ID account security. This page provides country-specific Apple Support contact information ➞ Contact Apple for support and service - Apple Support
Hi, Limnos!
Thanks for replying.
The links in your reply do not help.
I'm trying to follow the steps in the "Gain control of your Apple ID" part and I get to the "If you can't reset your Apple ID password or sign in" and try to sign in at the "appleid.apple.com", as advised there, but it requests an answer to the security questions, which are in Chinese (changed by the hacker).
If I translate them with Google translate, the questions Seem to be the same, as I set up, but when I answer them, I get the "Your answers do not match our records. Please try again." error..
If I click "Reset security questions", I get the following notification: "Could Not Reset Security Questions Your request could not be completed because of an error. Try again later."
So, to reset my security questions, I need to login, and to login I need to answer the security questions.
This vicious circle drives me mad.
Trying to reset the security questions via the Support link get me the following error: "Cannot Verify Account We apologize but we are unable to verify your account information online."
Please help me with this issue!
Apple ID hacked and security questions changed to Chinese
