The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
My mother got a new iPhone (is a new iPhone user), started the setup and put a passcode on it and but didn’t complete the setup. Came back 2 weeks later to finish the setup, but doesn’t remember the passcode. Is there a quick way to do a factory reset? She doesn’t have anything on the phone right now. Thanks.
Press and hold the power putton to bring up a menu. Then press "start again" to restart setup completely.
When I press the power button, it only brings up to power off the iPhone. Otherwise, it brings up the message “iPhone Unavailable try again in 8 hours (it had gone up in time over the time period).
Forgot passcode on a new iPhone
