I can’t redeem my newly purchased Apple gift card

GenesisKira wrote:

https://discussions.apple.com/content/attachment/7baa23c0-8eaa-4a4b-8049-2e487d2d4e40

See the attached

What message shows up on your iPhone/Mac when you attempt to redeem it? The screenshot is not what would be shown when redeeming in the App Store.

Note that in your original post it states "Do not share your code", and this is a public support forum for anyone to see and the code should be redacted.

GenesisKira wrote:

https://discussions.apple.com/content/attachment/fd843097-6332-4ea7-b45e-877b5d584af4

That is the error that you would match with the support article viewed on the top of this page. In that support article it states:

If you see a message that says that your card has already been redeemed, you might have already redeemed it. Sign out of the App Store or iTunes Store on all of your devices, then sign back in. This refreshes your Apple Account balance. Learn how to check your Apple Account balance.

If you need more help, contact Apple Support.

Apple Support Community does not have access to your personal or financial information. You need to contact official Apple Support. You can follow the link below or call 1-800-MY-APPLE.

Please follow the steps in this Apple Support article. 

If you can't redeem your Apple Gift Card or App Store & iTunes Gift Card - Apple Support

If after reviewing the article, and following the directions in the article, you need additional assistance please follow the link below to contact official Apple Support. 

Contact Apple Gift Card Support

GenesisKira wrote:

Yes, I got an error

The support article that was viewed on the top of this page shows about every situation you could get with the Gift Card and what to do about it. What error did you get and what steps did not work to resolve the problem?

What does unable to redeem mean? Did you get an error? Do you need help with the steps to redeem?

What was the error?

You will need to speak to the store where you purchased the card.